Ambulatory Services Supervisor

Þpartment Ambulatory Administration Job Summary This leader has accountability and oversight, and supervises the daily activities of various Ambulatory Services sites, and is responsible for assisting manager in planning, directing and controlling all aspects of patient registration and phlebotomy in the ambulatory areas including all insurance and benefit verification, registration and discharging of patients. In this role, the leader sets the tone and models positive leadership behavior, while ensuring individual and team work tasks, projects, and responsibilities are completed successfully in support of departmental and organizational goals. Required Qualifications - Require a Bachelor’s degree in business or related field. Associate degree and two (2) years of relevant work experience or four (4) years of relevant work experience can substitute on a year-for-year basis for the required degree. - Require a minimum of two (2) years of experience in registration, billing, insurance processing and scheduling of patients in a medical setting. Previous computer experience preferred. - Require a minimum of two (2) years of phlebotomy experience with all age groups. Prefer one (1) year of experience with SMHCS in primary role. - Require current and active phlebotomy certification with a national agency recognized by AHCA. Preferred Qualifications - Prefer demonstrated effective written and oral communication skills. - Prefer demonstrated ability to multi-task and work under stress in a fast-pace environment. - Prefer ability to demonstrate an amiable personality and a willing and cooperative attitude. - Prefer valid Florida driver’s license. - Prefer demonstrated knowledge of medical terminology. - Prefer demonstrated knowledge of Medicare and Medicaid law and other insurance rules and regulations. - Prefer demonstrated leadership skills and understanding of group processes, teamwork and site/cost-center based management. - Prefer demonstrated ability in establishing and maintaining effective working relationships at all levels. - Prefer demonstrated ability to handle difficult customers or situations. - Prefer demonstrated customer service skills and good judgment when in contact with patients, the public, and other staff members. - Prefer demonstrated ability to analyze problems and consistently follow through to solution. - Prefer demonstrated ability to take initiative and exercise independent judgment, decision-making and problem solving expertise. Mandatory Education Preferred Education Required License and Certs Preferred License and Certs