Êll Center Team Lead

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Call Center Team Lead Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Enjoy Excellent Career Opportunities, a Great Culture, and Great Benefits Join our team as a Call Center Team Lead Join a team that helps clients while being a part of a supportive culture that celebrates your successes. Working for you Here are a few good reasons in addition to competitive pay to work at Conduent: Medical, dental and vision benefits 401K and matching Employee discount program Career growth opportunities Positive employee friendly culture About the Role As a Call Center Team Lead, you will be responsible for: Reviewing weekly Quality Assurance scores. Conducting weekly team huddles and providing business and site updates to staff. Conducting one on one coaching sessions with direct reports. Assisting Supervisor with assigned tasks for team or special project. Requirements To be successful in this role you will: Have a High School Diploma or an equivalent level of education Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship Be able to successfully pass a pre-employment screening and drug test Be able to type a minimum of 20 WPM (words per minute) on a computer 6 months experience in a call center environment About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the