¾nefits Administration Services Associate III

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Beneficiary Support Specialist Remote Position Pay starting at $18/hr+ pending experience Operation hours are 9AM – 6PM Mon-Friday (8 hour assigned shifts may vary) Excellent benefits and team atmosphere Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions? Join our team! About the Beneficiary Support Specialist role: As an Advocacy Level Call Center Representative, you will help people every day with inbound and outbound calls, actively listening, while discussing employee health benefits. You will manage a steady volume of incoming calls from customers while navigating through multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. Requirements We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have: Excellent communication skills Ability to exercise empathy while managing “end to end death processing” Previous experience with pension support and/or benefits preferred, but not required College degree preferred, but not required Keyboarding and MS Office proficiency Great problem-solving skills Ability to effectively multi-task and self-manage High school diploma/GED Must be 18 years or older Job duties and responsibilites: Answer incoming calls and respond to inquires as it pertains to employee benefits such as (Healthcare, Pension plans, 401k and other employee Perks) Maintain a strong client relationship management system to assure exceptional service is prioritized and delivered. Complete, verify,and process forms and documentation for administration of benefits and oversee maintenance of employee benefits files. Provide assistance to employees with completing appropriate forms Navigate through multi-channels to manage the steady volume of customer/client inquires. Maintain a strong database using a shared spreadsheet tracker to create reports in a timely manner. Benefits: Full Time Employment Health, Dental, Vision, Life PTO (accrues beginning day 1) 401k (company match after 1 year of employment) Salary starting at $18.00hr Career Growth Excellent Culture and Work Environment Working for a Fortune 500 company Be part of the future Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! About Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the