Network Engineer

Position Summary: The Network Engineer position is a technical specialist role responsible for day to day operation as well project management in support of the network infrastructure and associated services. The Network Engineer provides consultation for the design, development, and implementation of technical solutions within the company’s telecommunications environment which includes network, telephony, and video communication environments. This role will assist with requirements gathering, designing, documenting, and providing hands-on implementation of new voice, edge, core, and access network infrastructure. This position requires specialized skills and knowledge of software and hardware networking solutions, a comprehensive understanding of the company’s applications, unified communication system integration, and the ability to understand and anticipate business, customer, system, process, and project impacts. Position Responsibilities: Configure, test, and install switches, firewalls, routers and gateways, video and audio-conferencing environments, and video and audio conferencing endpoint solutions. Implement, maintain, and support telephony and contact center telecommunications environments and related systems and solutions. Perform routine systems tasks (upgrades, back-ups, etc.) and resolve assigned Help Desk tickets in a manner consistent with service level guidelines and customer service expectations. Interact with customers and establish customer relationships to gather and analyze customer needs, assess available resources and determine optimal solutions. Coordinate vendors, maintenance, and upgrades to minimize downtime and/or impact on end users. Work with remote and external vendors to configure, deploy, test, maintain, monitor, and troubleshoot telecommunications network components. Assist with the design, development and implementation of data, voice, and video services that will be used to support the Enterprise and its satellites, coordinating with members of other enterprise functional teams to ensure departmental goals are supported. Monitor, analyze and correct system errors and initiate service calls as required. Proactively monitor and analyze system resources to ensure optimal performance, applying system level patches or upgrades as necessary and coordinating system backups to ensure accuracy and integrity. Administer user accounts and security access, providing documentation and training to users prior to implementation of new accounts and/or products, as necessary. Ensure all security and privacy guidelines are accurately implemented. Accurately document instances of hardware failure, repair, installation, and removal. Position Requirements: Minimum of bachelor’s degree in Network Administration, computer science, or software/computer engineering. Master’s or doctoral degree a plus. Experience in a related field with real-world skills and testimonials from former employees 5-7+ years of experience of relevant network administration experience is a MUST 2 years of consulting experience preferred Strong knowledge of LAN/WAN technologies Strong knowledge of ITIL processes, incident, problem and change management Strong communication, presentation, & inter-personal skills Self-starter, results-oriented, & delivery-focused Highly Desirable: VoIP configuration; ACD/Contact Center Experience preferably with Genesys; Microsoft Teams voice and Cisco Unified Communications Manager experience; Knowledge of Avaya CS1K and/or Nortel Meridian PBX CCNP or CCNA preferred certifications Salary Range: $95,000 - $166,000