Digital Commerce Functional Partner

Digital Commerce Functional Partner About Digital Marketing & Commerce Practice (DMC): Wipro DMC practice creates superior customer experience across channels throughout customer journey from lead to loyalty. We understand customer needs, design experiences, and deliver digital products throughout the CX journey. Our offerings include Strategy & Consulting, Data Driven Marketing, Design & Engineering of Engagement & Commerce platforms. We work with a combination of strategic and new partners including Adobe, SAP, IBM, HCL, Contentful, Acquia, Liferay & Commercetools. We work with our customers across business models B2B, B2C & D2C & industry verticals. We have a unique consulting framework for value realization from digital platforms and have been partnering with our customers to increase their business outcomes like lead generation, customer acquisitions, conversions, digital adoption, increase of average order values. We have dedicated engineering investments and have multiple assets and solutions built along with partners. Our Paperless Enterprise solution and Commerce as a Service platforms create market differentiation for us. We have worked with more than 100+ global brands across industries & geographies. We are Recognized by analysts as a leader in Digital CX in 2021 by ISG, Everest, IDC, Forrester, Avasant and Lünendonk (Germany) A recognized leader in Commerce Services by IDC, and in Digital Product Development by Forrester Link to some of our customer success stories. https://wiprodigital.com/?s=&post_type[]=cases To be a partner for our customers across the experience transformation cycle, we have been investing in Domain and Functional advisory capabilities. We have been building this through both organic and in-organic investments. We have made strategic acquisitions of companies like Rational, Designit & Capco which gives us good functional and domain depth. Extending the same strategy, we are setting up a high-performance team of Functional advisors who will bring depth of functional capabilities in commerce along with understanding of technical solutions which play in this space. About the position: This requirement is for a dynamic & seasoned individual who brings in extensive knowledge of working in functional space of Sales & eCommerce. This individual will work with the Industry sales & Technical SMEs to take Wipro’s offering to business stakeholders owning the sales & marketing process. The individual will get opportunity to work across list of marquee clients who cut across industries. Functional partner will provide advice and support to businesses about technology solutions to address client’s business needs. Responsibilities Be a functional partner to customer’s ecommerce business team to drive business KPIs for industry verticals Lead consulting engagements to define business vision and business case along with functional / business architecture for new commerce implementations Partner with customers to look at end to end commerce process and tech platform with the objective of realizing more value for business Execute consulting engagements to discover opportunities for improvement in business process, commerce operations and customer experience Support business development through proactive opportunity identification, proposition development, RFP responses. Consulting led new wins and incremental growth in existing relationships for Commerce business growth Experience Skills and expertise Knowledge of defining roadmaps and strategy for industry domains like D2C, Subscription Commerce, B2B sales transformation, Marketplaces Experience in launch of global commerce platforms and drive user adoption Experience in driving CX management & optimization to increase site traffic, shorter purchase decisioning and conversions Experience in working in B2B setup helping customers to bring the cost of orders down through automated CPQ & Dealer/ Partner management Understands the full spectrum of Commerce program execution from strategy definition to execution Industry sectors Experience in one or more of the following industry sectors: Tech/Mfg, Retail, Health and CPG. Role demands Ability to work with multi-disciplinary and distributed teams . Role will support the functional development of IT applications in his/her area of responsibility including plans, design, implementation & adoption Integrates functional expertise with understanding of technical solutions to solve real customer problems