Procure to Pay (PTP) Helpdesk Analyst

Site Name: Costa Rica - Cartago - Tres Rios Posted Date: Feb 16 2023 Your Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are Provide timely Finance service desk support to customers. Use defined procedures for responding to customer calls, email and chats. Maintain records of all calls from customers using designated Service Management tool. Provide detailed documentation of all steps involved in resolving customer issues. Escalate issues to the appropriate department and personnel. Keep incidents tickets updated daily. Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers, colleagues, and managers. Aid other members of the team in any appropriated way when needed. Connect with back-office teams (invoice processing, payments, vendor master, etc) to solve different cases Why you? Basic Qualifications: We are looking for professionals with these characteristics to achieve our goals: Advanced university student in Business Administration, Accounting or Finance or a related field. 2-3 years of experience in Accounts Payables or Procure to Pay. Intermediated English level (B2). Knowledge of SAP. Good level in Microsoft Office – knowledge in Excel. Preferred Qualifications: However, if you have the following, it would be a plus: Graduated from a technical high school in Accountant If you feel this is your next career move, please apply up to February 28th, 2023. Why GSK? GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more: Annual Report 202 GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics. Find out what life at GSK is really like www.gsk.com.