Specialist, Client Services

The Role: Client Services Associate The Team: Data Delivery Client services team is a diverse team of collaborative, problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are responsible for the support of applications and/or systems that deliver S&P data to our clients. We provide a 24 hours by 5 days a week support by having team representation in 3 regions. The Impact: We are seeking an outstanding client service team member and support enthusiast to engage with our clients through proactive consultation on the financial industry and S&P sophisticated software and product offerings. This person will be responsible for supporting customers migrations, implementations and on all operational matters. Client services team is contributing for the client relationship with company’s groups by developing client-focused processes and solutions, ensure smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development. What’s in it for you: Partner with customers in developing and implementing their strategic solutions Work in a highly collaborative and passionate team environment. Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development. Responsibilities: Provide outstanding services and ensure client satisfaction. Participate in client development and retention programs. Deliver product trainings and presentations to clients. Address client inquiries about products and services in a timely fashion. Analyze client concerns and work with other teams to provide immediate resolutions. Notify customers about new product developments and enhancements. What We’re Looking For: Bachelor’s Degree or 2 years of experience in a Finance or FinTech industry Exceptional verbal and written communication skills Strong analytical and problem-solving skills Strong knowledge of Microsoft Office Fluent in English Flexible Working (optional) We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Grade/Level (relevant for internal applicants only): Enter the grade level of the position. The Location: Singapore About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 280513 Posted On: 2023-02-17 Location: Singapore, Singapore