Customer Experience Associate I

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients while working from your home office in the Lexington area. Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits Join the Conduent Team in Lexington, KY Starting Pay $15 Per Hour – Fulltime –M-F- 8 hour shift that falls somewhere between the hours of 8am-8pm From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package from day one, so you’ll be able to thrive both personally and professionally. About the Role You will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service. As a Customer Experience Associate, you will be responsible for: Identifying customer needs, answering questions, or resolving problems Performing routine call center activities concerning business products and services Using the tools provided to guide you through customer conversations Providing customers with important information while communicating in a warm empathetic manner Gathering information to keep customer profiles and accounts up to date Using your computer knowledge to give exceptional customer service Requirements To be successful in this role you will: Have a high school diploma or equivalent Be able to successfully pass a criminal background check Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship Have at least 6 months of customer service work experience Typing Speed of 30WPM or higher Have knowledge of desktop and portable devices Have knowledge of relational databases, SSL and Servers Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms Secured workspace will be confirmed during video interview Willing to commute onsite once monthly to 745 W. New Circle Road, Lexington, KY Work in a way that works for you At Conduent we want you to be yourself. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following working schedule: Monday through Friday – shifts are normally 8 hours from 8 am to 8 pm Working with us Join a rapidly growing organization that can support your career goals. Working for you What you get: Paid Training Career Growth Opportunities Full Benefit Options Great Work Environment Weekends and holidays normally off Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the