Êll Center Representative IV

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Call Center Representative IV Onsite work - $18.00/hr. High School Diploma is required. Drug test/Background is required. About the Role: Proficient in a range of operational processes through prior job-related experiences and training. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. Has developed skillset in a range of processes, procedures, and systems Acts as a technical expert in an area. Understanding of how teams integrate and work best together to support the achievement of company goals Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users Exchanges ideas and information effectively Warm and patient demeaner, showing empathy and understanding to the end user Proposes improvements to processes and methods. Works within established procedures and practices. Serves as a team head and may allocate work. May give subject matter guidance to junior team members. Responsibility Statements Provides customers with information that is specialized and communicated in warm empathetic manner. Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes, examining each as a specific case Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office. Provides customers with information that is specialized and communicated in warm empathetic manner. Gathers all necessary information to update the database Explains company policies to customers as required Guides end-to-end resolution of customer issues, seamlessly and efficiently Supports and mentors less experienced team members Performs other duties as assigned Complies with all policies and standards Working for you Here are a few good reasons in addition to competitive pay to work at Conduent: Paid Training Medical, dental and vision benefits 401K and matching Employee discount program Career growth opportunities Positive employee friendly culture Requirements To be successful in this role you will: Have a High School Diploma or an equivalent level of education Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship Be able to successfully pass a pre-employment screening and drug test Be able to type a minimum of 20 WPM (words per minute) on a computer Have prior clerical/ customer service work experience About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the