Credit & Collections Services Associate III- Remote

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Credit and Collections Services Associate III/REMOTE (Must live within 50 mile radius of Tallahassee, FL) Be a Key Player in The Company's Financial Health Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits The success of an organization is driven by many factors. One of the key factors is to maintain robust financial health by collecting the money that it is due. As a Credit and Collections Associate III, you will play a key role by communicating with customers to resolve delinquent accounts. As Credit and Collections Services Associate III, enjoy a company where your team celebrates your success. About the Role You will be making a financial difference to an organization. You will also help protect their reputation through empathy, follow-up, and billing resolutions. As a Credit and Collections Services Associate, you will be responsible for: Monitoring mid-level delinquent accounts, implementing collection procedures, and accepting payments. Utilize case management and database systems to review case activity and resolve any customer issues Resolving account discrepancies and balances Responding to inquiries from customers with excellent customer service in both verbal and written communication Receiving calls, placing calls, or sending letters to customers to resolve customer concerns and meet compliance standards for case management Maintain a caseload in accordance with procedures and protocols Meet production goals and maintain quality of work Accountability and self-motivation in a work from home setting Proficient with Microsoft Office suite, specifically Excel, Outlook, and Word Work as a dedicated member of the team and fill in when needed Requirements To be successful in this role you will: Have a High School Diploma or an equivalent level of education Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship Be able to successfully pass a criminal background check and drug test Demonstrate the ability to type a minimum of 20 WPM Proficient with Microsoft Office suite, specifically Excel, Outlook, and Word Have wired internet service (No Wi-Fi) Working with us Join a rapidly growing organization that can support your career goals. Working for you What you get: Paid Training Career Growth Opportunities Full Benefit Options Great Work Environment About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the