Tech 1, ECMC-Network Surveillance

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services. Job Summary Responsible for providing overall day-to-day monitoring of systems and the performance of the National Network Operation Center. Surveillance operation for rapid detection and repair of network faults, including surveillance and fault restoration across multiple technology disciplines. Job Description Core Responsibilities Interacts with cross-organizational entities to escalate network trouble tickets and restore service as quickly as possible. Tests, analyzes and performs corrective actions; restores equipment and services in a timely and accurate manner. Responds to trouble calls/alerts/emails in a timely and professional manner. Troubleshoots and/or coordinates troubleshooting efforts for service, device or network resolution. Identifies root causes for issues. Develops and improves documentation to enhance and support problem analysis and resolution. Performs trend analysis of systems to ensure optimal performance. Performs escalations to IT Operations groups in accordance with departmental standards and performs notifications as needed. Complies with all established procedures and policies of the CMC. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education High School Diploma / GED Relevant Work Experience 0-2 Years Salary: Pay Range: $19.35 - $29.03 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.