Global Workday Analyst

This opportunity provides technical and function administration of Workday and will include day-to-day support as well as ongoing project implementations. You’ll be working across a number of Workday modules such as global HCM, Absence, Performance, Compensation, Payroll and Time. You will support the maintenance of Workday, including integrations, mass data uploads (EIBs), security, and reporting. The role is a blend of BAU HRIS work and involvement in strategic projects to improve Workday usage and capabilities. You will troubleshoot and diagnose issues and look for opportunities to continually improve the functionality and adoption of Workday. You will also develop and maintain complex Workday reports including matrix and composite reports whilst providing support for existing custom reports and conducting regular report reviews, ensuring all data meets security and data privacy standards. Tasks and Responsibilities ● Ensure the operational effectiveness of Workday by reviewing, analysing, trouble-shooting and assigning support requests. You will monitor the queue of incidents and requests, resolving or delegating as required. ● Continually identify opportunities to optimise and improve the efficiency of Workday, to drive automation, user adoption, and strategic planning. ● Provide excellent, consistent global customer service ● Resolve Tier 1 & 2 queries and incidents, such as password issues, security assignments, rescinds and corrections ● Provide Workday training to all levels of employees and produce/maintain Knowledge Articles and training materials as required ● Support with semi-annual Workday releases ● Work with the wider HR Team to ensure that the quality and consistency of information is enhanced and maintained, investigating, and resolving system issues as they occur ● Develop and enhance our reporting capability to enable improved evidence-based decision making - maintaining a reporting catalogue, building custom reports, dashboards and discovery boards ● Support the Global Solutions Managers and Workday outsourced technical teams with the system development life cycle, from Requirements, to Design, Test, Deploy and Support. Requirements At least 1 years previous HRIS Support Experience with Workday Managing service requests via a Ticketing system, eg Service Now Development of Dashboards, Matrix and Composite Reports Mass transactions, such as Uploads Experience with Workday Integrations Benefits Competitive Salary Career progression RI Rewards Hybrid working Free carparking