à0F4: Operations Support Agent (ID-UK)

Position Summary: We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve. As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines. Working hours: 40 hours per week Shift pattern: Vacancy 1: 07.00 - 16.00 (60 minute unpaid break) Monday to Friday. Vacancy 2: 13.30 - 22.00 (30 minute unpaid break) Monday to Friday. Salary: Salary: £11.91 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am. You will be responsible for the following: • Answering incoming calls from customers in relation to collection requests, along with delivery queries. • Sorting and allocating premium and distance deliveries. • Checking and investigating (when needed) failed deliveries/collections. • Prioritising and re-allocating failures for the next day delivery as required. • Inputting data into our tracking system. • Maintaining clear and effective communications/collaboration with the team/managers and other depots. • Following FedEx processes, procedures and controls. As well as external regulatory requirements. You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight. Being part of the team you’ll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding. Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those who are keen to progress in a supportive