Client Services/Customer Care Advisors Specialist

A WSO Product Support Analyst is responsible for providing technical support to customers using our WSO products or services. This may involve troubleshooting and resolving issues related to software, hardware, and other technical components. The analyst may also be responsible for documenting customer inquiries and providing feedback to the development team to improve the product. Other responsibilities may include supporting customers on how to use the product, and providing guidance on best practices for product implementation and maintenance. Overall, the WSO Product Support Analyst plays a vital role in ensuring customer satisfaction and the successful use of the company's products. Job Requirements: Analyst will support WSO Software and WSO Services issues raised by client and internal teams. The candidate should possess basic knowledge of SQL, strong communication skills, and be able to work in a fast-paced environment. Bachelor Degree MS Office experience (especially excel) WSO Application/Software experience a plus Prior API and product support experience preferred Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $70,000 - $85,000. Base salary ranges may vary by geographic location. This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires. About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 281013 Posted On: 2023-02-15 Location: Dallas, Texas, United States