Client Services Specialist

Þpartment Overview EDM provides Enterprise Data Management Solutions for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. With offices in EMEA, North America, APAC and India, EDM has a global reach and increasingly clients require work to be carried out remotely from their main office. Position Summary The EDM Technical Support Officer is part of a global team based in London, Manchester Dallas, Singapore and India. The successful candidate will be trained on the Markit EDM application and in the informational needs of modern financial institutions. They will be an experienced Application Support analyst with proficient SQL skills and will be providing 2nd/3rd Line technical support. The role is dynamic and provides an incredible opportunity to build a solid career solving the data management issues of global top tier financial institutions. Duties and Accountabilities Primary duties will be the investigation, reproduction and resolution of customer issues which includes but is not limited to, advising on workarounds and identifying issues for bug fixing by the development team. Supporting and monitoring feeds and processes for hosted and installed clients. Interacting with clients and colleagues to ensure accurate and timely information flows. Investigate and document existing procedures and make recommendations for improvements Providing 1st Line support when necessary which includes responding to telephone and online support queries. On-call support is required on a rotational basis for which additional payment is provided. Education and experience Candidates should be university degree level educated or equivalent and have a proven track record of application support gained ideally from a sell-side environment. Proficiency in SQL is essential Microsoft SQL Server 2008/2012/2014/2016/2017 Excellent problem solving, and strong oral and written communication skills are essential Experience in database management using MS SQL Server and/or Oracle would be advantageous Direct experience of EDM, thinkFolio or WSO would be an advantage Knowledge of Active Directory, an understanding of XML and of Amazon Web Services would be beneficial Maintain up-to-date awareness of the current and future direction of the business industry and associated technologies. Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $41,000 - $85,000 depending on experience. Base salary ranges may vary by geographic location. This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires. About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) Job ID: 281196 Posted On: 2023-02-15 Location: Dallas, Texas, United States