Manager - DevOps Platforms

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Shift Timings - Regular About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we’ve received showcase our commitment to be a force for good: • World’s Most Admired Companies, Fortune 2022 • America’s Most Responsible Companies, Newsweek 2022 • 100 Best Corporate Citizens, 3BL 2021 • Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022 • 100 Best Companies, Seramount 2021 • Diversity Best Practices Leading Inclusion Index, Seramount 2021 • Best Companies for Dads, Seramount 2021 • Best Companies for Multicultural Women, Seramount 2021 • Top 10 Companies for Executive Women, Seramount 2021 • Military Friendly Employer Bronze, VIQTORY 2021 • Best Place to Work, Canada, Greater Toronto, 2021 • Top 50 – India’s Best Workplaces for Women, 2021 • Top Workplaces in Brazil, 2021 • Asia’s Best Workplaces, 2021 Hungry for What’s Next We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, ‘crazy’ ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We’ve learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding— that only happens when you surround yourself with those who are hungry for what’s next. For more details check out www.generalmills.com General Mills India Centre General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development. Digital and Technology team Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leveraged to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents. Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in “Work with Heart”. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you. Job Overview Role: Manager – DevOps Platform Location: Mumbai The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Global Digital Transformation initiative at General Mills in capacity of Manager – DevOps Platforms. This role will be responsible for managing up to 15 individual contributors and the overall operations of the organization's DevOps platforms in Cloud and Infrastructure team. They also schedule and direct activities to resolve system and software problems in a timely and accurate fashion, play a key role contributing to the current and future strategic technology direction across General Mills global locations and provide leadership for day-to-day operations of our software delivery, hosting & integration platforms at on-prem as well as in public cloud. The Manager is also responsible for the operational excellence of the team, including RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, tools, and best practices for the technology organization. They have ability to perform on strategic and transformational level with other management team members across the organization Role Responsibilities 30% Act as manager of people & lead functional accountability • Accountable for team management activities • Accountable for team career pathing and growth • Supervise functional & technical deliverables • Support team members’ individual development plans to build new skillsets required to thrive in a next generation of network and voice Infrastructure • Responsible for Budget/ABB • Accountable for recruitment and onboarding 30 % Ensure availability & good performance of system • Act as a subject matter expert for other team members and keep the light on • Collaborate with relevant technical SMEs on infrastructure capability and capacity planning to support future business requirements • Co-ordinate with different enterprise vendors (Google, HarshiCorp, Microsoft etc.) to resolve any issue • Collaborate with different enterprise teams (Enterprise applications, Application Developers, Cloud and Platform Engineering, etc). 15 % Prepare strategy to perform various operational task • Prepare & help various process and best practices • Form a process and technical document in consensus with global team • Work with functional teams and the architecture team to determine best practices for future landscapes and enterprise systems • Act as mentor in various stewardship group 25% • Provide day-to-day leadership and direction to team for the safe and reliable operations of infrastructure systems • Engage with Product Owners, Principal Engineers, and other stakeholders to ensure alignment of team prioritization with strategic objectives of the organization. • Technical and functional knowledge of infrastructure platforms (cloud, server, virtualization, network, Database platforms, container (GKE) orchestration, infrastructure as code) • Oversee Infrastructure operations support for initial response to disruptions, outages and incidents • Implement RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, and best practices for the technology organization • Assist with the planning and deployment of infrastructure security measures • Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements • Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and management • Participate in the development of IT strategies in collaboration with peer and senior management • Manage and set priorities for the design, maintenance, deployment, and evaluation of all in-scope infrastructure systems • Provide organizational and cultural change leadership and change management • Design, implement and maintain tools and solution for business continuity & disaster management • Experience with working in global teams to support enterprise systems. • Proficiency with Governance and IT controls Must - have skills and experience • Delegates decision making rights to the most appropriate individuals and work teams. • Inspires direct reports to stretch and go beyond what they originally thought possible. • Encourages others to set and achieve challenging goals and takes accountability for delivering results. • Creates an environment that encourages people to take appropriate risks in development and implementation of original and diverse ideas. • Capitalizes on the diverse perspectives and talents of the whole team in accomplishing objectives • Excellent communication skills – ability to communicate with the team and various stakeholders (oral & written) • 12+ years of relevant experience. 3-4 years of management experience including managing of direct reports Good to have skills • Project Management experience and ability to plan, track and communicate status and plans • Experience in an Agile delivery/Product Team environment Skill proficiency expectations Expert level Intermediate Level Basic Level · Strong relationship management skills · Effective abilities to solution (problem statements, options/alternatives, pros/cons) · Ability to lead change, build partnerships, and learn quickly · Knowledge of DevOps tools · Knowledge of cloud platforms and solutions, such as Google Cloud Platform · Past technology vendor relationship experience · Infrastructure as Code · Past hands-on experience in Hosting, CI/CD, Kubernetes Architecture, setting up a cluster and deploying applications · IT Budgeting · Agile Delivery COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.