Remote Admin Support Associate for Contact Center- Idaho

«out the Team PETSMART SERVICES RESERVATION CENTER: If you enjoy helping people find the right information, services, and care for their pets, then you would be a great fit as a SRC Admin Support Associate. In our Service Reservations Center, you’ll find a casual contact center atmosphere, a performance bonus program, immersive hands-on training, and flexible scheduling while you assist pet parents with their boarding accommodations for their loved ones, in addition to other administrative duties such as verifying purchase authorizations for vet diet food and making outbound calls to vet offices. About the Job **Remote Opportunity** SUMMARY This position is responsible for completing inbound online PetsHotel reservation requests, vet diet order authorizations, and other PetSmart services inquiries submitted by Pet Parents. Outbound calls to veterinary offices and Pet Parents will be required to collect required documentation and/or verify vaccinations and purchase authorizations for veterinary diet foods. Other tasks will include manual reservations, standing Doggie Day Camp requests, and manual confirmation emails. ESSENTIAL DUTIES AND RESPONSIBILITIES Primary responsibility is to process online reservation requests and vet diet authorizations quickly and efficiently. Complete other tasks as required, which include but are not limited to, outbound calls to veterinarians to verify vaccination or vet diet status, process doggie day camp requests, respond to ratings and reviews, and back up telephone agents as needed. Utilize all resources to increase knowledge of company products and services. Demonstrate active listening skills to ensure that all information is correctly obtained from customers and that all necessary information is clearly and accurately communicated through the appropriate written and/or verbal means. Ensure that all additional service opportunities are presented to the Pet Parent in a confident manner including