Social Responsibility Specialist

«out the Team Our Product Development group focuses on delivering customer-centric innovations that are available only at PetSmart. This allows us to create products and solutions that our pet parents are asking for that they can’t find anywhere else. This team partners with Merchandising, Brand Management, Product Design & Integrity, and US and Global Sourcing to bring the product from vision to reality. About the Location Hybrid Position: This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs. About the Job SUMMARY The QA Regulatory Compliance Specialist plays a vital role in ensuring that our proprietary branded products comply with the variety of applicable regulations and that all 3rd Party manufacturing facilities involved in the production of PetSmart proprietary branded products are conducting business in a way that is consistent with our Core Values and Supplier Code of Conduct. The QA Regulatory Compliance Specialist will be responsible for implementing strategic initiatives and workplace human rights due diligence activities within PetSmart's global supply chain, raising internal associate awareness to social and human rights risks and building external vendor/factory capabilities in the social responsibility space to increase supply chain resiliency. In addition, this position will be responsible for executing regulatory reporting programs related to a variety of regulations in the US and Canada, including environmental regulations, packaging initiatives, and import/export restrictions. This position will work in partnership with a number of key internal stakeholders such as Legal, Global and US Sourcing, Product Design & Integrity, and International Trade Compliance and will participate in industry associations such as the Retail Industry Leadership Association and the Pet Sustainability Coalition. SUPERVISORY RESPONSIBILITIES None ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to: Social Responsibility Monitor annual Social Compliance Audit program, report key metrics to leadership team, and adapt and improve processes to suit the business needs. Manage risk based due diligence activities from factory selection to end of usage Enhancing supplier guidance Supporting supplier onboarding and risk screening Managing third-party supplier social assessments, reviewing them for quality and accuracy, and developing a tool to compare data across multiple assessment protocols Work with suppliers to develop sustainable remediation plans; Analyze non-compliance trends within the supply chain, using root cause analysis to implement proactive, preventative measures Providing coaching and capacity building to drive supplier performance improvements Leverage data and reporting to provide appropriate guidance to leadership and inform decisions Developing KPIs and tracking data to support supplier benchmarking, internal and external reporting, and responsible purchasing decisions Acts as enterprise subject matter expert and stays current with domestic and global regulatory requirements and trends in the area of workplace human rights, responsible sourcing practices and sustainability Maintain expertise in forced labor, human rights, and related regulations, standards, reporting requirements, and awareness of industry landscape. Regulatory Compliance Support the Regulatory program for Extended Producer Responsibility (EPR), and packaging recycling for North America. Contribute to program development and maintenance. Participate in trade association and Producer Responsibility Organization (PRO) activities associated with upcoming EPR and recycling regulatory developments and changes as appropriate. Maintain current understanding of regulatory requirements, how they vary by product type or region, and future regulatory landscape with respect to EPR and recycling. Provide subject matter expertise to Product Stewardship, business, accounting, and finance groups to support reporting, collection, and payment of associated fees. Compile data on sales of product and packaging to submit to stewardships for the associated programs on a quarterly and annual basis. May act as the primary Steward for PetSmart with stewardship organizations in the U.S. and Canada which includes being the liaison for registrations, fee changes, reporting requirements, etc. Communicate program or fee changes to the appropriate business contacts and update the system to ensure the fees are collected and passed through correctly. REQUIRED SKILLS Bachelor’s degree in Business, Retail, Operations Management, related field, or equivalent experience. Requires proficiency typically obtained with 2-4 years experience in a global social responsibility/regulatory compliance program supporting a multinational organization. Production and retail experience is preferred. Ability to travel occasionally, nationally, and internationally by air, sea and/or ground transportation. Requires effective written and verbal communication skills to professionally present information to all levels of leadership and key partners, including third-party service providers and global manufacturing factory management Requires strong ability to influence without supervisory authority Requires strong analytical and problem-solving skills to analyze data and interpret trends to create actionable business plans Requires strong ability to analyze and measure social and human rights risks within a global supply chain. Requires strong organizational skills, attention to detail, follow through, and ability to work collaboratively with cross-functional teams. TECHNICAL SKILLS Proficient skills in Microsoft Outlook, Word, and Excel, and other systems as required. About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about
LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide