General Clerk III

Summary Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Enterprise Systems & Solutions LLC, a Chenega Professional Services’ company, is looking for a Community Programs Assistant to support the Military & Family Readiness Center located at Langley Air Force Base (LAFB), Virginia (VA). In this role, the Community Programs Assistant will communicate with customers and staff to update events-based programs and workshops offered. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients. Responsibilities Utilize Air Force Family Integrated Results Statistics Tracking (AFFIRST) system to maintain workshop schedules and register participants for classes and briefings Contact registered clients, as determined by the Quality Assurance Evaluator, to confirm attendance for workshops. Maintain accountability statistics for the Information and Referral services, such as statistical documentation and data relating to core service areas as directed. Schedule and maintain appointment calendars for program activity areas and events. Provide customers with required paperwork to be completed prior to scheduled appointments Assist in compiling program binders and customer critiques in support of Airman and Family Readiness Center’s workshops and seminars. Distribute Personal Readiness Inventory forms to all customers. Distribute Customer Evaluation forms to customers visiting the Center for assistance. Perform typing duties and assist staff with administrative tasks for core service areas to include emails, customer data input, and workshop follow-up with customers. Attend any required meetings and take notes during the entire session, at the direction of the Quality Assurance Evaluators. Personnel shall maintain control and distribute mail daily. Greet and assess the needs of incoming clients/customers and refer to consultants/specialists as appropriate. Provide information to clients about local service and resources. Respond to routine telephone requests; refer calls and visitors/clients/customers to Community Readiness Specialists and Consultants, as applicable. Other duties as assigned. Qualifications High School diploma and must have a minimum of at least one year of related experience in a customer service environment, or 30 college accredited semester hours, or a combination of education and direct work experience. Strong Computer Skills with Microsoft operating systems and Microsoft Office Suite applications. Demonstrate ability to perform data entry at a minimum of 40 words-per-minute. Knowledge, Skills and Abilities: Demonstrated ability to work independently and with others Must have practical knowledge of Airman and Family Readiness Center services and activities, customer service. Be able to recognize military rank structure and work effectively with diverse groups. Possess high level of proficiency in understanding of military protocol, structure, and chain of command and the ability to work effectively with diverse groups. Learn and support all procedures, in order, to perform daily functions as required. Communicate effectively, both orally and in writing, using tact and courtesy in a social service environment. Must be able to read, write, speak, and understand English. Possess the ability to plan, organize work and meet deadlines.