ITOM D2C Enablement Manager

<p><b>ITOM D2C Enablement Manager</b><br />
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<b>About SLB </b><br />
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Together we create amazing technology that unlocks access to energy for the benefit of all. We are a global technology company, driving energy innovation for a balanced planet. With operations in 120 countries, we have more than 98,000 from 170 different nationalities, we lead the industry focused on diversity and inclusion. Visit company website for more information.<br />
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<b>About the Bogota Information Technology Center (BITC) </b><br />
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The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in the reliability, efficiency and integration of our technologies, products and services. Advanced technologies are key enablers to this and encompass all aspects of business systems, including the organization platform and processes. Investments in and building strong competences across our technology pillars - SAP, Digital Enterprise Systems, Data and Analytics, Digital Operations, Security are key to an integrated digital that is positioned to deliver superior results.<br />
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<b>About this role </b><br />
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This position is part of the IT Operations Management (ITOM) Toolset and Automation team which delivers Business Service Management monitoring tools solutions, services and process es for the enterprise.<br />
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He/She will be responsible for Managing the local ITOM team in Bogota. Reporting functionally to the ITOM D2C Enablement Manager will be CMDB (Discovery engineer, Service modeling engineer), Monitoring (Monitoring Engineer), Automation (Automation engineer) and any other ITOM team member to be based in Bogota in the future.<br />
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He/She will be responsible for the implementation, deployment and sustainability of the Discovery of the CI and their relation, reconciliation rules, enrichment rules and Integration for the CMDB, working closely with the IT CMS Manager and architecture (ITOM architect) to ensure that the overall discovery solution is available, secure, scalable and sustainable.<br />
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He/She will produce, publish and maintain specific data maps which document the results of CMDB discovery, integration activities, and which serve as foundation for the enterprise service models and CI life Cycle status.<br />
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He/She will work with Service &amp; Application solution architects to validate service model that is coming from auto modelling activities - a responsibility shared with the CMS Service Manager.<br />
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He/She will work with Operation team to validate their inventory and life cycle status coming from their activities to deploy, configure and retire CIs - a responsibility shared with the CMS Service Manager.<br />
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He/She will be responsible for evolving, maintaining, and documenting the ITOM CMDB data model, working with the CMS Service Manager and to make the appropriate design choices which support the consumption use cases. Mainly focus on the alignment of the CMDB with the ITOM and ITSM runtime operational database enabling the global manage activities: the alignment of the CIs between the event management (monitoring) &amp; the incident management activities, their topology between the event management (monitoring) 7 the change management, their lifecycle status between the deploy, configure, discover, retire and asset management.<br />
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He/She will be responsible for coordination with the SL-IT Security, Network, Data Center, and Cloud Operations teams to ensure that the discovery &amp; integration solution complies to security/network guidelines, recommendations and best practices.<br />
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<b>Responsibilities </b><br />
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Interfacing with Key CMS Stakeholders:</p>

<ul>
<li>Responsible for interacting with IT Centers, IT Service Managers, IT Pillar managers, IT Operations managers and IT Process managers to identify CMS based solutions for challenges/opportunities faced by multiple IT teams and organizations</li>
<li>Responsible for defining the CMS roadmap and strategy working together with the IT CMS Manager</li>
</ul>

<p>Managing the ITOM team in Bogota:</p>

<ul>
<li>Responsible to manage the ITOM team in Bogota ensuring a local management point for local conversations including but not limited to compensation, vacations, benefits, career and other HR related activities.</li>
<li>Ensures the ITOM culture and principles are extended to the ITOM Bogota team</li>
<li>Recognize high performance and reward accomplishments for the ITOM Bogota team within the IT Cen ter in Bogota</li>
<li>Suggest and organize team building activities for the local ITOM team in Bogota</li>
</ul>

<p>Discovery/Integration Related:</p>

<ul>
<li>Responsible for configuration &amp; customization of standard discovery/integrations, and development of custom discovery/integrations</li>
<li>Validates discovery/integration results from a functional perspective</li>
<li>Ensures all discovery and integration jobs are running smoothly and follows up on any issues to maintain a low error rate.</li>
<li>Works with IT CMS Manager to obtain requirements for UCMDB pop ulation</li>
<li>Works with Micro Focus Support to resolve discovery/integration issues</li>
</ul>

<p>Service Modeling Related:</p>

<ul>
<li>Assist the IT CMS manager in modeling business services and applications to the underlying infrastructure</li>
<li>Ensures there is sufficient data in the UCMD B to support the CMS use cases and modeling needs</li>
<li>Interacts with Application SMEs (mainly Application solution architects)</li>
<li>Implements Application Mapping strategies</li>
<li>Implements Reporting structures and usage, Change detection/management strategies, correla tion, etc.</li>
<li>Architects/implements enrichments, discovery jobs, and integration jobs at the application level</li>
<li>Goes between UCMDB administrator (which may be self) and the owners of the discovered infrastructure</li>
<li>Responsible for reporting value realization to Management / Stakeholders</li>
<li>&quot;Sells&quot; value throughout the organization, acts as an ITOM / UCMDB &quot;Champion&quot;</li>
<li>A ssist OMI, BSM, ServiceNow CMDB, and SeviceNow Asset Management service managers for Data modelling, enrichment, reconciliation and integration.</li>
</ul>

<p>Responsibilities include ServiceNow CMDB related activities such as:</p>

<ul>
<li>Produce, evolve maintain data mappings as technical specifications for UCMDB / ServiceNow CMDB integrations.</li>
<li>Assist the CMS manager in maintaining and evolving the ServiceNow CMDB class model</li>
<li>Implement, maintain, and monitor ServiceNow CMDB health compliance rules and dashboards</li>
<li>Monitor the integ rity of the ServiceNow CMDB and its perpetual alignment with UCMDB, and take corrective actions as required.</li>
<li>Communicate with ServiceNow CMDB data providers to ensure their adherence to ServiceNow CMDB health &amp; compliance rules.</li>
<li>Work closely with the Servi ceNow Asset Management service managers to ensure perpetual alignment with the ServiceNow asset inventory and lifecycle for CIs related to the discovery activities.</li>
</ul>

<p>Responsibilities includes the uCMDB related activities such as:</p>

<ul>
<li>Responsible for ITOM CMDB component installation, patches, updates, and upgrades</li>
<li>Owns packages and physical parts of discovery patterns</li>
<li>Maintains architecture and deployment documentation</li>
<li>Owns stability and performance SLAs, implements best practices</li>
<li>Owns system settings, limits, configuration settings</li>
<li>Maintains events and event configuration (monitoring specific)</li>
<li>Owns Backups and DR readiness plan and operations</li>
<li>Connectivity and communi cation between server, gateway, probe, and client</li>
<li>Owns and delegates authority to use the JMX administrative console functions</li>
<li>Administers security, users, profiles, permissions, etc.</li>
<li>Creates and deploys enrichments at the system level (CMDB)</li>
</ul>

<p><b>Qualifications and Requirements </b><br />
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Essential qualifications<br />
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Education Required:</p>

<ul>
<li>Engineering degree in Information Systems/Computer Science with at least 3 years relevant experience on either on Software/Development Engineering, or on Monitoring technology</li>
</ul>

<p>Leadership Skills Required:</p>

<ul>
<li>Decision-making skills</li>
<li>Strateg ic thinking skills</li>
<li>Excellent Communication skills: ability to share clear messages and make complex ideas easy to understand for everyone.</li>
<li>Experience in managing a technical team</li>
<li>Experience in interacting with senior management</li>
</ul>

<p>Technical Skills Required:</p>

<ul>
<li>Expert in Database knowledge (SQL Server, MySQL, Oracle) and SQL language skill</li>
<li>Expert in Data Modeling and Data Mining</li>
<li>Experience in Programming e.g. Python, Jython, Shell, Batch, Powershell, Groovy</li>
<li>Experience in the administration, support and managemen t of Server (Windows, Linux)</li>
<li>Experience in interacting with and consuming APIs, both SOAP/XML and REST/JSON based.</li>
<li>Good understanding of the dependency, knowledge and interaction with other IT services within the Organization</li>
<li>Good understanding tools/process used for delivery and supporting IT services as for change and incident management.</li>
<li>Good understanding of network IT security.</li>
<li>Good understanding of server management tools / process</li>
<li>Good understanding in Client-server network communications for web/app lication development (TCP/IP, Authentication Tokens) in particular .net and java.</li>
<li>Good understanding on TCP/IP based protocols (HTTP, SOAP, SSL/TLS, DNS,...) and its methods.</li>
</ul>

<p>Certifications:</p>

<ul>
<li>Passed ITIL Foundation certification</li>
</ul>

<p>Other skills and abilities</p>

<ul>
<li>Good ability to communicate at multiple levels, locally and remotely</li>
<li>Ability to be structured and independent worker</li>
</ul>

<p><b>SLB as an employer </b><br />
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As a leading employer in our industry, SLB is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or other characteristics protected by law.</p>

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