Manager, Junior Content Strategist

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us Overview: In an invigorated effort to elevate the customer experience within our culture, the IT Content Management team is looking for strong writers with expertise in crafting compelling knowledge content with a focus on self-service. You'll join our multi-disciplinary content creation, analytics, and design group; focused on simplifying and providing clear knowledge content that balances both personality and delight. The Junior Content Strategist will work with senior team members and key stakeholders (content owners, authors, and subject matter experts) to identify opportunities to improve knowledge satisfaction, effectiveness, and efficiency and to undertake composition and revision. Knowledge management experience is preferred, but not required as the role will be closely comparable to a technical writer but focused on end-user content for IT applications and services. This is an opportunity to put your creativity, your empathy, and your grammatic prowess to work! Primary Responsibilities: Transform existing, potentially technically oriented content into more user-focused material by following defined templates, styling & publishing guides. Facilitate content feedback, actioning comments by collaborating with authors and owners to create impactful updates and recommended changes to existing resources. Revise knowledge content as determined by knowledge review processes and user research. Follow content development standards and document creation process as part of the broader project plan. Requirements: 2+ years of direct experience in content development, communications and/or technology marketing or other related positions. Excellent writing and editorial skills with the ability to work under minimal supervision. Ability to reconfigure complex ideas and information into organized, guided resources to enhance the end-user, self-service experience. Strong interpersonal skills and experience running / leading group meetings as well as the ability to work independently. Organized and efficient, with the ability to stay on schedule under tight, frequently changing business deadlines. Excellent collaboration and communication skills, with the ability to clearly articulate your approach and solutions. Preferred understanding of enterprise Knowledge Management and support portal (e.g., ServiceNow) technology, information architecture and taxonomies. Submission including portfolio of writing examples showcasing writing prowess. If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture. COVID-19 Information To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S. BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.