Team Lead Patient Operations Apheresis ES, FR, IT

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Reporting into the Head of Apheresis Operations Europe, the Team Lead - Patient Operations Apheresis Europe is accountable to manage onboarding and on-going performance of Apheresis Centers used for Celgene/BMS Clinical and Commercial Antigen Receptor (CAR) T-cell Therapies in their assigned region. The Regional Manager will lead a regional team of apheresis operations managers and work cross functionally with a large set of stakeholders within the Cell Therapy Franchise. Responsibilities: Ensure apheresis sites involved in clinical and commercial Chimeric Antigen Receptor (CAR) T-cell Therapies are onboarded and managed as per launch plans and established processes, in collaboration with internal clinical and commercial teams for France, Italy and Spain Develop and foster relationships with Apheresis Center Staff for assigned region Collect VOC (Voice of Customer) and VOB (Voice of Business) feedback used for continuous operations improvement. Comply with applicable SOP’s and regulations. Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers, as well as Change Controls and GxP documentation, as required. Lead and Coach the team of apheresis operations managers in the designated countries and ensure alignment with the European and Global Patient Operations teams. Define the regional team’s goals, priorities, training and development, in collaboration with leadership Closely work and collaborate with Scheduling and Cell Therapy Operations, Quality Assurance, Supply Chain, Clinical & Commercial, Information Technology, Project Management teams and other internal business partners such as local affiliates. Manage and collaborate on regional and global projects, as assigned. Manage rollout of process changes internally and with assigned sites, as applicable. Ensure data is accurately captured and consistent using the Information Systems and tools deployed within the organization Represent the department on cross-functional project teams, as requested. Develop, monitor, and roll out KPIs and reporting tools Skills/Knowledge Required Required minimum 5 years of experience in a regulated environment either hospital or pharmaceutical/biotech industry. Experience working in Cell Therapy, Apheresis or Stem Cell Transplant programs Demonstrated leadership, communication, and presentation skills Prior experience in customer facing activities Facilitation and Negotiation skills. Ability to manage and roll out global, regional and local projects. High level of interpersonal and communication skills (written and verbal). Ability to navigate and be successful in a fast-paced, cross-functional and highly matrixed environment. Medical, scientific and clinical knowledge as required for the area of responsibility. High organization skills with ability to manage several tasks in parallel. Written and verbal fluency in English, other European language a plus Cross cultural awareness Ability to travel up to 25% Remote position to be based in France, Italy or Spain If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture. BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.