Lead Data Analyst - Data Operations

S&P Global Market Intelligence The Role: Lead Data Analyst The Team: S&P Global Market Intelligence Cross Reference Services team is part of the Data Operations. The team is involved in acquiring and managing company and security identifiers such as ISIN, CUSIP, SEDOL, LEI, D&B DUNs data from 3rd party vendor. It also works on Data Collection, enrichment, correction and standardizing of the data to produce market leading cross reference product namely GICRS and BECRS. The Impact: You will be responsible for handling client questions for cross refence products, understanding their requirements and providing them with the best solution. You will be working closely with product management, client support, data management and data operations to provide superior customer experience. What’s in it for you: This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you. Responsibilities: Decipher client question and perform research to provide solution. Provide professional, timely and quality support to customer queries. Deliver on expected productivity and timeliness targets. Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset). Red flag any area which can impact the BAU. Contribute towards process improvement through RCA. Contribute towards reducing client question through KB articles and identifying pattern of client questions. Take complete ownership of client question and liaise with multiple teams in order to resolve the client question Manage workflow of client questions independently. Proactively looking for areas to improve overall client experience. Proactively looking for procedure/ audit suggestions. Involve in Training, and Mentoring on processes and procedures Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence. Be the advocate of the voice of customer and report key insights/trends. Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing. What we are looking for: 4-5 years of experience in financial services/investment management Good oral and written communication skills. Client first focus and mindset Expert knowledge of company and security identifiers such as LEI, DUNs, ISIN, CUSIP, SEDOL etc. Knowledge of KYC/AML/Third Part Risk Management/Cross Referencing Products or collection knowhow Product knowledge of Factset/Capital IQ & Capital IQ Pro/Bloomberg will be desirable Vendor/Client/Product Interaction Exposure/Experience will be an added advantage Critical thinking and problem solving. Responsible tasking Proactive approach Professional agility Time Management Team Player Attention to detail Have excellent interpersonal skills, in order to effectively communicate client concerns and product related issues with all our departments. Flexible to adapt to various work environments. Ability to work with multiple teams Basic Qualifications: Education – Graduate/postgraduate in finance/MBA Advance Proficiency of MS Excel Proficiency of SQL (Sequel) Sound knowledge of technical skills, such as SQL (Sequel) Knowledge of Power BI, Tableau will be an added advantage. Basic Knowledge of Lean concepts is desirable. Grade/Level (relevant for internal applicants only): 08 The Location: Gurgaon About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 279281 Posted On: 2023-02-15 Location: Gurgaon, Haryana, India