Client Success Summer Intern

S&P Global Market Intelligence The Role: Client Success Summer Intern The Location: London, United Kingdom The Team: The Fixed Income Client Success team is composed of global experienced professionals. We are looking for a summer intern to join the London team as a Client Success Analyst. The clients you will be supporting are the world’s largest banks and other financial institutions. The team is collaborative, hard-working and the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. The Impact: You will be interacting with our clients daily and therefore serve a crucial link between our commercial and technical teams. Your interactions with the client will reaffirm and strengthen the organizations relationship with existing accounts and their decision to work with S&P Global. Through delivering a positive overall client experience and driving increased client adoption, this role will educate and spread awareness within our client base. These efforts are a key factor in revenue retention and growth. What’s in it for you: This role offers incredible growth opportunities: it’s a foot in the door to expose the successful candidate to a variety of different teams and business processes. For example, software development and support, sales, product management and implementations. We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry and product knowledge to help clients get the most value from our market leading solutions. This will pave the way for the successful candidate to expand their career and benefit from our continuous development of employees. Responsibilities: Monitor all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in a timely manner, in coordination with the global support team (US, EMEA and HK) Serve as a direct conduit for all sell-side and buy-side clientele, across all facets of client service and application support Host client meetings to assist with training, product demos and transactional support Producing scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion Trouble-shoot client issues to pinpoint root cause and remediation steps Partner with Product Build teams to prioritize, track and resolve production issues, to extinguish client interruptions Partner with Product Specialists to share client feedback and understand strategic road maps Partner with Professional Services with client onboarding events to ensure proper training and user access Keep abreast of market & regulatory changes that impact service activities, and adapting new team policies/procedures as needed Cross-train with global counterparts to ensure depth of application knowledge and client coverage What We’re Looking For: A student in their penultimate year working towards a Bachelor’s degree and/or equivalent Related work experience Proficient in MS Office Suite, and a strong knowledge of internet applications Interest in the Capital Markets and the financial markets Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele Exceptional interpersonal skills that encourage healthy dialogue and trusted client relationships Good organizational and time-management skills to adhere to deadlines and deliverables Ability to work independently while still interacting within an integrated team structure UK Eligibility We’re looking for students in their penultimate year students who are working towards a bachelor’s or master’s degree (or equivalent), and due to complete their studies and be available for a full-time role commencing in 2024. To be eligible for our summer internship you must have the right to work full-time now and in the future. We currently do not offer visa sponsorship; however, we do run our programs in several locations across the globe and welcome you to consider those that are relevant to you. How to apply Submit your online application, which should include your CV, along with a short cover letter/motivational statement in one attachment (we suggest around 300 words). We want to hear more about you; why you’re interested in joining S&P Global, and why you’re interested in being considered for the role/s you have applied for. Application and assessment process The assessment process that follows is designed to ensure you can learn more about us, showcase your skills and find a role that is right for you. Stage 1 Apply by submitting your CV and cover letter, ensuring your graduation month and year are clearly stated. Stage 2 Screening stage. In most locations, this screening stage will be in the form of a telephone interview. Stage 3 Final stage The final stage will consist of interviews with the hiring teams. You may be considered for multiple suitable roles throughout this process. About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) Job ID: 282289 Posted On: 2023-02-15 Location: London, United Kingdom