HR Operations Senior Coordinator with Turkish

Overview Location Overview Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference. Job Overview As an HR Operations Senior Coordinator, you will be responsible for employee services processes and transactions based on the agreed service catalogue and SLAs. The role will be responsible also for delivering standardized reporting and analytics and will leverage required HR systems and tools to meet the process requirements. The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based out off-shore locations to deliver agreed SLA based customer service. Responsibilities Delivering services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement Ensuring consistent service delivery of agreed process and complete transaction tracking Identifying service delivery process improvement opportunities in the assigned process Ensuring a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company, and process requirements Partnering with the team to execute plans to improve customer satisfaction with a focus on processes Acting as a point of contact for any HR System escalations by managing escalations and taking ownership of ultimate issues resolution Ensuring knowledge management platform is updated Supporting HR through reporting and progressive workforce data analytics Providing value add insights to the HR function and business via data modeling and visualization techniques. Collaborating with HRBPs Managing internal and external audit compliance requirements Creating and managing change requests with the relevant Global HR Ops teams Identifying issues with current reporting capability and creating innovative solutions Qualifications 2 years in a large-scale global HR Operations/Shared Services environment HR Shared Services process and SLA management experience will be a plus Service management and ticket management system experience Fluency in English and Turkish Customer orientation Ability to work with different geographies and cultural experience sensitivity. Knowledge of Excel Strong communication skills Demonstrated track record of strong service delivery