IT Operations Analyst II

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Job Track Description: Should have worked in Application support Ability to research issues and derive solutions from existing knowledge base Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer. Will require to work in US hours shift and or weekend shift on a rotational basis Monitor service platforms by available monitoring tools Initiate troubleshooting activities if something wrong is found by monitoring Answer service-related questions and feedback from users thru email and phone Provide user access control and termination, as and when requested L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible Should be good at handling bridge calls. Basic Knowledge of Windows Services. Knowledge of Linux is an added advantage Should be flexible enough to learn new process as and when required. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the