IT Operations Management Support Analyst

<b>IT Operations Management Support Analyst</b> <br> <br> <b>About SLB </b><br> Together we create amazing technology that unlocks access to energy for the benefit of all. We are a global technology company, driving energy innovation for a balanced planet. With operations in 120 countries, we have more than 98,000 from 170 different nationalities, we lead the industry focused on diversity and inclusion. Visit company website for more information. <br> <br> <b>About the Bogota Information Technology Center (BITC) </b><br> The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in the reliability, efficiency and integration of our technologies, products and services. Advanced technologies are key enablers to this and encompass all aspects of business systems, including the organization platform and processes. Investments in, and building strong competences across our technology pillars - SAP, Digital Enterprise Systems, Data and Analytics, Digital Operations, Security are key to an integrated digital that is positioned to deliver superior results. <br> <br> <b>About this role </b><br> <ul> <li> SLB Digital Operations is looking for a ITOM Monitoring Support Analyst. The incumbent will analyze, design, configure, author, implement and support Monitoring solutions for SLB IT systems by configuring the ITOM monitoring tooling products:</li> <li> Operations Bridge Manager (Infrastructure Monitoring and Event Management)</li> <li> Operations Agent</li> <li> APM (Application Performance Management), </li> <li> And related data collectors:</li> <li> SiteScope</li> <li> BPM (Business Process Monitor)</li> <li> Synthetic transactions through VuGen scripting</li> </ul> He/She will support IT Service Owners and IT Service Teams to ensure their end-user, infrastructure and application monitoring fit-for-purpose.<br> This position will include activities such as:<br> <ul> <li> Gathering requirements and engineering monitoring solutions using any of the tooling above specified.</li> <li> Maintaining and supporting monitoring configuration to ensure it is relevant.</li> <li> Maintaining and supporting data collection platforms (BPM, Sitescope) to ensure data consistency.</li> <li> Maintaining and supporting monitoring agents (Operations Agent) to ensure server monitoring health quality.</li> <li> Maintaining and supporting monitoring policies on Operations Bridge Manager</li> <li> Maintain user notification and alarm mechanism</li> <li> Communicating to stakeholders value generating opportunities such as notifications, ITSM escalation and automated remediation and diagnostics</li> <li> Working with the ITOM Automation team to implement automated diagnostics & remediation where applicable.</li> </ul> <b>Responsibilities </b><br> <ul> <li> Perform the tasks necessary to analyze, design, configure, author, implement and support SLB Monitoring Systems</li> <li> Work as part of a team to provide pro-active and historical end to end systems monitoring (Infrastructure and application)</li> <li> Gather and respond to the Monitoring requirements </li> <li> Provide 2nd level support for monitoring issues: Escalate and follow technical issues with L3 support (ITOM Platform team and Vendor Support) as needed</li> <li> Continuous Service Improvement & automation focus. </li> <li> Perform application optimization maintenance tasks including checking application processes/logs, system resource utilization, on a periodic basis and invoking necessary corrective actions when required. </li> <li> Suggest and implement product configuration / upgrades, architecture, infrastructure, or automated solutions changes to increase ITOM Monitoring Platform reliability </li> </ul> <b>Qualifications and Requirements </b><br> <br> Essential qualifications <br> <ul> <li> Bachelor's degree in Computer Science/ Information Systems engineering or related field</li> <li> Fluent in English and a confident speaker</li> <li> A knowledge in system administration, support and management of Windows /UNIX (Linux) OS - scripting (powershell, python) is a plus.</li> <li> An understanding of system and application monitoring technologies.</li> <li> Good understanding of the dependency, knowledge and interaction with other IT services. </li> <li> Basic understanding on TCP/IP based protocols (HTTP, SOAP, SSL/TLS) and its methods.</li> <li> Excellent ability to communicate at multiple levels</li> <li> Ability to be structured and independent worker</li> <li> Strong problem solving and troubleshooting skills.</li> </ul> Other skills and abilities <br> <ul> <li> Experience in implementing, supporting, or using any of the below tools and technologies:</li> <li> Monitoring, Event Correlation, Event Automation, Agent Maintenance, Integration Software. Such as Microfocus Operations Bridge Manager (Infrastructure Monitoring and Event Management):</li> <li> Application Performance Management Software. Such as Microfocus APM and Data collectors: Sitescope, BPM, Vugen scripting.</li> <li> Service