Manager Quality Assurance Engineering

<br>A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team provides objective evaluation about the quality of software, validation of requirements, compliance with assurance standards, and risk of failure. These roles also provide frameworks, methodologies, and tools to support all aspects of quality assurance for technology products, software, and infrastructure.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Manager, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Develop new skills outside of comfort zone.</li><li>Act to resolve issues which prevent the team working effectively.</li><li>Coach others, recognise their strengths, and encourage them to take ownership of their personal development.</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.</li><li>Address sub-standard work or work that does not meet firm&
39;s/client&
39;s expectations.</li><li>Use data and insights to inform conclusions and support decision-making.</li><li>Develop a point of view on key global trends, and how they impact clients.</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.</li><li>Simplify complex messages, highlighting and summarising key points.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p></p><p><b><u>Preferred Qualifications</u></b><span>: </span><br /><br /><b>Degree Preferred</b><span>: </span><br /><span>Master Degree</span><br /><br /><b>Preferred Fields of Study</b><span>: </span><br /><span>Computer and Information Science, Management Information Systems, Mathematics, Computer Engineering, Data Processing/Analytics/Science, Information Technology</span><br /><br /><b>Certification(s) Preferred</b><span>: </span></p><p>ISTQB, CSQA/CSQE or equivalent certifications</p><p><b>Preferred Knowledge/Skills</b><span>: </span></p><p>Demonstrates extensive abilities and/or a proven record of success as a team leader:</p><ul><li>Advocating and upholding the standards, best practices and protocols outlined in the Quality Assurance and Testing Framework;</li><li>Participating actively in reviews of User Stories (functional and technical), identifying and helping bridge gaps in requirements particularly around use-cases and workflows (considers happy path, alternate paths, user-error, system-error workflows;</li><li>Working closely with the Product Managers to obtain a thorough understanding of the application and the business being supported by the application;</li><li>Working closely with the Solution Architect/ Technical Lead to understand the technical approach, technical specifications, non-functional requirements that are integral to the software application;</li><li>Authoring Agile Test Plans and Requirements Traceability by ensuring testing depth (
of test cases) and breadth (types of test cases) are commensurate with the number of story points/ complexity and effort intensiveness of the functionalities being developed and tested;</li><li>Collaborating with the team to ensure accuracy in estimation of user stories, creation of standardized and/or specific QA tasks to help justify estimations;</li><li>Displaying proficiency in the use of tools like JIRA, Azure DevOps. Ensuring that the test cases are tied in with User Stories. Managing test-set peer reviews, test plan reviews, execution of test runs, logs and actively seeks quick resolution of bugs based on their severity and priority. Participating in daily stand-up meetings, retrospectives, drives continuous improvement from conducting RCA (Root Cause Analysis) of Production bugs;</li><li>Offering UAT support as needed. Maintaining primary ownership of the QA environment(s), test data creation and working closely with Test Automation Engineers and Performance/Load Testers;</li><li>Maintaining transparency and predictability for the release by sharing test summary reports at the end of each sprint;</li><li>Conducting regular reviews of Quality Assurance Metrics such as DRE (Defect Removal Efficiency), Test Automation Coverage, Functional Test Coverage, and alerts the QA leader to any critical dependencies, risks or constraints and recommends remediation steps;</li><li>Collaborating with the DevOps engineering team to ensure integration of the automated test suite into the CI/CD pipeline;</li><li>Communicating dependencies, risks, constraints to the team and actively seeking resolution;</li><li>Leading teams in a dynamic work environment while managing stakeholder expectations and scope;</li><li>Working as part of Scrum/ Kanban Agile teams in a multi-pod fast paced environment;</li><li>Working with team members across multiple locations/ timezones; and,</li><li>Applying experience in Test Automation Engineering tools, techniques and methodologies with expertise in Selenium, Java/Python, Robot Framework, JMeter, and mobile platform testing tools.</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in Albany (NY), California, Colorado, Nevada, New York City, Washington State, or Westchester County (NY), please visit the following link for pay range information: https://pwc.to/payrange-v1-productstechmanager<br><br>
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