Loyalty & Personalization Project Manager

«out the Team The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents. About the Location Hybrid Position: This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs. About the Job The Loyalty & Personalization Project Manager will be responsible for supporting the Loyalty and Personalized Marketing teams. This individual will be responsible for maintaining project backlogs and ensuring progress of projects. This individual will write requirements, coordinate with I.T. partners when necessary and see a project from fruition to completion. This individual will work alongside the VP of Loyalty and Personalization, to help coordinate strategy planning meetings, team meetings and more. This individual will play a critical role in helping prioritize projects across the team! Key Responsibilities And Duties Collaborate with cross-functional teams and stakeholders to ensure project requirements are clearly defined and aligned with business objectives Draft project requirement documents to support CRM/Loyalty initiatives Facilitate project team meetings and implement decision-making processes in a way that is easily comprehended by I.T. partners during quarterly planning Communicate requirements to I.T. partners in quarterly planning meetings as well as ad hoc meetings throughout the quarter Track project progress and provide regular status updates to stakeholders Communicate project status, issues and risks to relevant stakeholders Assist with team meetings, strategy planning meetings, and other meetings brought forward by the leadership team Document and maintain a prioritization of team projects and functionalities Intake requests from various cross-functional teams who may need assistance from the CRM team – for example, new transactional emails requested by the Digital or Services team. Manage vendors and ensure that their performance is in line with project expectations Help document and maintain customer journeys, conducting audits with the CRM Operations team and streamlining any updates needed Identify opportunities for process improvements and make recommendations to leadership Require Qualifications: Bachelor’s degree in Marketing, Information Technology or 4+ years project management or related roles Proven track record of delivering successful CRM projects on time Interpersonal skills and extremely resourceful Ability to work in a fast-paced and dynamic environment Preferred Qualifications: Knowledge of project management methodologies (e.g. Agile, Waterfall) Proficiency in project management software and tools (e.g. MS Project, Jira, Confluence, WorkFront) Proven time management skills Excellent analytical skills About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about
LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide