Consumer Loan Processor

«out The Role Under general supervision of the Consumer Loan Manager, conformance with established policies and procedures the Consumer Loan Processor will provide direct assistance to the Underwriters / Lenders with loan portfolio administration. Loan administration will include, but is not limited to; providing information to callers, responding to correspondence and providing clerical support. The Consumer Loan Processor will assist the Consumer Loan Underwriters new loan applications by using existing resources to generate credit reports, insurance verifications, collateral documentation, customer/client financial statements and other necessary documentation. DUTIES AND RESPONSIBILITIES: Provide prompt and courteous service to all internal and external customers, supporting the goals and mission of the Bank. Acknowledge all customers (internal and external) within 15 seconds after entering the branch or department. Greet external customers by making eye contact, saying hello, introducing yourself and asking how you can be of assistance. Anticipate and take action to fulfill customer needs while maintaining an attitude that elicits positive feedback. Offer suggestions before requested. After handling customer transactions, consistently thank customers for their business. Must exhibit professional phone and customer relation skills. Prepare and process correspondence, provide clerical and administrative assistance to include file maintenance, faxing, photocopying, and general assistance to Consumer Loan Underwriters / Lender. Responsible for all clerical aspects of loan organization to include, but not limited to: typing of loan related documents, acquiring credit information, preparing loan verification requests. Must maintain a working knowledge of worksheets and Credit Committee reports and assist lenders with completion of these documents as requested. Assist the Credit Administration department with insurance and collateral duties, preparing advances for lines of credit and accepting loan payments. Maintain knowledge of practices and assist Consumer Loan Underwriters / Lenderwith loan compliance including current state and federal regulations (Reg B, RESPA, Truth in Lending, etc.) for consumer loans. Maintain knowledge of Loan Policy and Procedures. Assist Consumer Loan Underwriters / Lender with all loan origination processes. Handle customer inquiries regarding loan related questions (payoffs, late payments, etc.). Promote bank services and cross sell bank products. Perform additional duties as assigned. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. About You QUALIFICATIONS: High school diploma or equivalency. Two years of bank experience preferred. KNOWLEDGE, SKILL, ABILITY: Proficiency with use of personal computers and associated software, including Word and Excel . Typing accuracy and speed of at least 50 words per minute. Excellent grammatical, punctuation, spelling, and editing skills. Exhibit professional and friendly attitude; strong communications and interpersonal skills to address customer questions and concerns. Must be able to handle multiple tasks moving quickly from one task to another without loss of accuracy or composure. Must be detail oriented. Able to perform repetitive work with consistency and accuracy. Able to find and correct errors. Able to communicate technical information, both verbally and in writing. Demonstrated ability to manage time and meet deadlines in a fast-paced environment. Able to learn all loan functions as required. Demonstrated ability to exercise sound judgment in handling confidential and sensitive information. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer WHAT WE OFFER COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.