Associate Business Analyst (CRM Support)

Overview OSI Systems and its subsidiaries is a vertically integrated provider of specialized electronic systems and for components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries. As a global company, we are dedicated to developing solutions for our customers and the people they serve to lead the way to a safer and healthier world. OSI Systems is seeking an Associate Business Analyst (CRM Support) to join their team. The CRM Support [Sales and Service] Associate will have a desire to excel and contribute in a high impact organization, and will be responsible for creating, implementing and managing the ongoing process. The individual must be comfortable presenting to senior leaders and large audiences and must have a deep understanding and passion for the OSI Systems Inc. platform from both a functional and business perspective. Responsibilities Gather and understands user problems, needs and goals to develop business specifications and process documentation. Prepare instructions and processes manuals. Proactively take corrective actions to make sure CRM application on sales and service is running smoothly. Strong collaborator able to contribute to a variety of task. Ability to communicate well with cross-functional teams and to be the bridge between technical and subject matter experts. Strong focus on delivering quality work and close attention to details. Keen learner interested in developing new skills and abilities. Knowledge of programming procedures and programming languages including Visual Basic, JavaScript and SQL. Knowledge of IIS and web technologies. Create reports, forms and other deliverables for projects and tickets. Write and maintain project documentation based on provided specifications. Provide end-user and system administrator training in on-site and remote formats. Continuously improve knowledge through reading and self-study. Maintain and create reports on MSDynamics CRM and/or PowerBi. Troubleshooting. Administration tasks - activating/deactivating new user, security roles and Support. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelors degree required with 1+ years of Customer Relationship Management administrative experience required, Master’s Degree preferred. Understanding of Software Configuration Management. Understanding of Sales and Service management processes. Excellent communication and articulation skills. Experience of functional analysis and functional support desired. Exposure to Dynamics CRM technical aspects esp. Java scripting, Installation a plus. Please review our benefits here: Life at OSI The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Company COVID-19 Vaccine Policy To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company’s COVID-19 Vaccination Policy. NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer - Disability and Veterans EEO is the Law Poster Link: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.