People Services Tier 1 Lead

Site Name: Bengaluru Luxor North Tower Posted Date: Feb 14 2023 Ready to help shape the future of healthcare? GSK is one of the world’s leading bio-pharma company, and we are proud to be part of an industry that improves the lives of others. We are embarking on a significant transformation journey and making the most significant changes we’ve made to our business in over 20 years. GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and genetics science aims to positively impact the lives of 2.5 Billion lives in next 10 years. With new ambition comes new purpose. For GSK, this is to unite science, talent, and technology to get ahead of disease together – all with the clear ambition of delivering human health impact; stronger and more sustainable shareholder returns; and as a GSK where outstanding people thrive. Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culture that is ambitious for patients – so we deliver what matters better and faster; accountable for impact – with clear ownership of goals and support to succeed; and where we do the right thing. So, if you’re ready to improve the lives of billions, join us at this exciting moment in our journey. Join our challenge to get Ahead Together. About Tier 1 Lead As part of HR Transformation at GSK 4 Service Centre Hubs are set up in India, Poland, Costa Rica and Malaysia. These Hubs provide HR functions support to the all the geographies for GSK. The Tier 1 (T1) function plays a vital role in delivering on the HR ambition of – creating an impact in the areas of Talent, Leadership, Culture and Capability, translating the strategies plans into operational plans and guiding the execution. The People Services T1 Lead is a member of the People Services Team and leads a team for the delivery of HR services and a positive experience for approximately 6500+ employees in India across 2 legal entities - GSK Pharmaceuticals (Pharma) and GSK Global Capability Centre. This is underpinned by automation, process excellence and cost efficiency This role will be responsible to drive high quality customer service delivery, deploy the global best practices and bring in to keep sharp focus on value enhancement across employee processes. Key Responsibilities Services Delivery and Continuous Improvement Provide HR service delivery to 2 legal entities at GSK in India which includes Customer Service (1st Level Resolution), Data Management (2nd Level Resolution), HR Regional Effectiveness for Local processes, Position Specialist, triaging, Quality and Auditing, Payroll processing Deliver Future Ready People Services changes, stabilising the new operating model, through global processes, technology, and standard ways of working for India Tier 1 Focus on process standardization, technology, and continuous improvement through the year. Deliver services against Global Value Stream Metrics and standards utilising Dashboards and available data analytics to ensure team performance meet all agreed service standards and any CI opportunities are identified Ensure appropriate Tier 1 KPIs and Dashboard developed across delivery streams, enabling the team to deliver the transformation agenda, and supporting the businesses Payroll & Compliance Responsible for maintaining payroll compliance and payroll delivery for around 6500 employees in India Partner with external labour compliance partner on: Establishing compliance services Provide Payroll Compliance Service PF filling, PT registration Quality and Audits Deliver against all compliance imperatives including support for local and global, internal, and external Data Audits, local legislative needs, always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Acts as a point of contact on topics related to departmental quality assurance and Management Monitoring Audit processes and mitigation actions to People Services Work as a Privacy lead and responsible for RMCB, assuring we are meeting our Licence to Operate minimum standards. Ensure Business and Crisis Continuity Plans and Monitoring across all Service providers in People Services in India – in partnership with Payroll Team Vendor Management This role is responsible to manage relationship and governance of Key vendors who provide services like Payroll, Labour Compliances, Insurance, P4P, Background verification, Contract employee management What are we looking for 15+ years of Experience working in a HR Shared Services, HR core function Experience of managing a team of Workday Data Management & payroll analysts of large organization Ability to assimilate into complex environment supporting multiple Business Units Demonstrated technical, analytical skills and experience of managing Transactions within Workday High level of expertise in standard MS Office Software (excel and word) and Service Now Performance driven / Focus on results Knowledge of relevant technology that aid in process improvement and governance (e.g. Workday, Service Now, etc.) Proven ability to lead and influence others without direct line responsibility and to manage in a matrix environment. High integrity and ability to maintain confidentiality at all levels Ability to understand root cause of issues and effectively problem solve Accountability for achievement sets high standards; delivers promised results; makes timely decisions with sound judgment; takes initiative and is persistent; accepts responsibility for actions and outcomes Sense of urgency meets challenging goals and timelines; quickly changes plans when data or actions require it At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. 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