Operations Manager

Operations Manager Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! Are you passionate about Management? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Western Exterminator Company is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services. Responsibilities What do our Operations Managers do? Our Operations Managers are responsible for training, leading and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management. Responsibilities include, but are not limited to; Manage daily operations of specialists with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care Responsible for managing basic financial performance of the operations, including revenue growth and expense control Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development Able to work a flexible schedule, including early mornings and weekend work when needed Submit weekly, monthly and yearly reports, as required What do you need? Bachelor’s degree (preferred but not required) 3-5 years in a management role with emphasis in customer service Success in training, mentoring and coaching service professionals Must have excellent verbal and written communication skills Previous experience in a route-oriented, service environment a plus Ability to obtain and maintain licenses/certificates as required by federal, state and local regulations Must pass pre-employment background screen Must possess a valid driver’s license and pass motor vehicle record search Base pay range: $63000 - $103100 / year In addition to the base pay, an employee working in this role is eligible to earn incentive pay, pursuant to a written incentive pay plan. The amount of incentive that may be earned pursuant to our plans is based on several factors that could include one or all of the following factors: performance of the Colleague, the sales and overall performance of the District and/or Region, meeting pre-established targets and/or Key Performance Indicators (