Telephony Analyst

It's exciting...Here we grow again!!!! Wipro is seeking individuals who combine excellent claims analyst, customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 200,000 dedicated employees serving clients across six continents and seventy countries. We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day on benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture. Understands business process management and business requirements of the customers and translating them to specific software requirements Very strong technical skills, coupled with business intelligence and a deep understanding of the customer's needs so that they can be transformed into application and operational requirements Act as an interface between business units, technology teams and support teams Writing descriptions of business needs and business program functions, including creating process and data flow diagrams, workflow diagrams, test scripts, training curriculum, and quality assurance/audit procedures. Drafting raw curriculum to support development of training materials relevant to the approved client business processes. Establishing and maintaining positive client business relationships across the organization, including guiding others in understanding client businesses, processes and priorities. 5 years experience as a team member on technology-based projects in highly complex business-to-business and/or outsourced client environments. Minimum 3 years business consulting or project management experience. Knowledge in fields defined as information technology, computer programming, computer security, computer system analysis, database management, information systems, internet applications and development, software development, and related fields. Prefer knowledge of enterprise modeling applications, such as Enterprise Architect, ProVision and/or other modeling and/or languages, including UML. Business process reengineering and requirements analysis skills a plus. Experience implementing client server and /or web-based applications. Experience with process and data flow diagramming. Effective verbal, written and interpersonal skills. Bachelor's degree or equivalent Ability to travel.