Practice Coordinator- Radiology - MSH - Full Time - Days

Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. The Practice Coordinator works as a member of the assigned department team to design and implement quality improvement initiatives. In addition, the Practice Coordinator works in conjunction with the Practice Manager to organize departmental responses to complaints and facilitates process improvement and customer service as needed and identified by the Chair, FPA Physicians, Administrative Director, or Practice Manager. This individual reports to the Practice Manager. Roles & Responsibilities: 1. Develops and implements tools for assessment of quality and service. Assure timely collection of weekly material for FPA Leadership Committee. 2. Coordinates all aspects and functions of the FPA Leadership Committee. 3. Assists the Practice Manager with patient rounding, coordinating all efforts in conjunction with the FPA Leadership Committee. 4. Assess patient flow to assure the department’s patient population is being adequately serviced to their satisfaction. 5. Monitors and manages all front desk staff to assure the principles of AIDET and all departmental policies are being applied to all patient encounters. 6. Assists the Practice Manager in tracking and analysis of satisfaction surveys, mystery shopper and ACD reports. 7. Coordinates responses to patient and physician complaints. Investigate and draft written responses to patients and physicians. 8. Develops training programs for Front End staff when appropriate to assure our patients receive the best possible customer service. 9. Assists the Practice Manager with staff support including but not limited to ordering supplies, addressing facility issues, identifying possible HR problems. 10. Other duties as assigned Requirements: Associate degree or equivalent experience 1 year of health care experience with customer service skills. General Skills and Competencies: Knowledge of office and administrative practices Ability to problem solve and make decisions Excellent written and oral communication skills Exceptional attention to detail, accuracy and discretion Strength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by: Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care. Explore more about this opportunity and how you can help us write a new chapter in our history! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside ( Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. EOE Minorities/Women/Disabled/Veterans Compensation The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,661.00 - $67,500.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.