Production Coordinator

Custom Vehicle Solutions opens the door to the world of opportunity. We are a premier solutions provider for an impressive range of services to create a one-stop solution for work-ready vehicles and equipment. From performing thorough PDIs to installing APUs on an entire fleet to designing and engineering a one-of-a-kind truck frame, CVS is equipped to be a leader in the field of Commercial Vehicle Customization. The Production Coordinator ensures that customer satisfaction is achieved by providing constant communication and visibility to Customers, the Sales Team and the Production Team. Custom Vehicle Solutions is a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, shareholders, vendors and our people. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Responsibilities: Coordinate with the Peterbilt Factory, Production Team, and Customers the scheduling of units to be worked at Custom Vehicle Solutions. Greet customers and communicate clearly and professionally any changes in requests that would affect cost and/or delivery expectations. Assist in scheduling repair work and assign workload to each shop to ensure quality and timely delivery of work. Communicate with 2nd shift supervisor (daily) of workload and time objectives to exceed customer expectations. Account for all Pre-Delivery documents; ensure that none are missing and all are processed correctly. Establish and maintain customer follow-up program to confirm customer satisfaction with their CVS experience. Assist with the implementation of marketing plans developed by General Manager which promotes new and repeat business. Oversee Work-In-Process status and work with Foreman(s) to maintain acceptable results. Assist and coordinate with Shop Foreman(s) on manpower schedules and the activities of all department employees. Handle all customer complaints within 24 hours, informing other managers as appropriate. Fill in for Production Manager and Foreman when necessary. Facilitate communication between Production, Materials, Sales Teams and Customers. Attend production meetings as requested. Benefits: We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity. Basic Qualifications and Attributes: Two to four years’ related experience and/or training; or equivalent combination of education and experience. Appropriate manufacturer training. Stress the importance of growing the business by up selling and improving hours per repair order. Maintain a schedule board to ensure customer satisfaction. Strive for harmony and teamwork within the department and with all other departments. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.