National Accounts Specialist

Position Summary: The National Account Specialist (NAS) will report directly to the Major Account Representative and will be responsible for overseeing AutoZone debt collections for National Accounts. The National Account Specialist will be responsible for working with multi-unit customers to resolve complex commercial credit, billing, and collections issues to improve daily sales outstanding (DSO). The NAS will research, verify and analyze returns, proof of delivery, short/over payments, and allowances. Use analytical methods to report to management cash applications, sales, and payment trends affecting commercial customers. In addition, the NAS will take actions necessary to resolve national account billing issues or inquiries to collect past due balances. National Account Specialist will: Develop effective and cooperative working relationships with Business Development Teams and National Account Customers. Maintain credit customer accounts to ensure debt collections and credit account setups are completed timely and aligned with policies and processes as well as KPIs. Assure timely collection of monies due as dictated by credit terms Communicate directly with Business Development Teams, Outside Vendors, Commercial Customers, and Commercial Business Partners to provide support services to: manage/negotiate processes and contracts reconcile accounts receivable problems resolve pricing discrepancies implement onboarding initiatives such as EDI, data feed, etc., and support sales growth Identify and make recommendations to improve quality of invoicing and collection procedures Monitor and report on deviations from credit standards Proactively provide management with visibility to customer solvency and credit worthiness; including weekly reporting of invoicing totals/aging totals/cash receipts/invoice adjustments Develop and run queries to maintain constant oversight of national account aging. Perform additional duties such as researching, responding to, and answering incoming calls/emails; providing customers with any requested information regarding their account such as invoice / statement requests, balance information, payment information and other general account information as needed Primary Accountabilities: Time (%) Primary Accountability 65% -Work directly with AutoZone national sales management, outside vendors, and AutoZone commercial customer management to reconcile accounts receivable problems and insure accounts remain in good standing. 15%-Research and Resolve disputes related to the customer account and provide customer’s updates and final resolution. 10%-Research, analyze, recommend, and verify returns, proof of delivery, short/over payments, and allowances to properly apply and reconcile payment posting and account balances. 5% - Prepare weekly and monthly reports for management that outlines account status 5% - Present monthly in Top 10 Review Meetings to discuss account portfolio Education / Experience: Associate Degree in Accounting, Business, or equivalent related experience in account management for a large organization, strong research and analysis skills. Great verbal and written communication and assertive and strong interpersonal and negotiation skills with proven dispute resolution ability. Advanced computer skills including MS Word, Excel, PowerPoint, and the use of data sources to gather required information for analysis and reporting.