Messaging Administrator

Job Title: Messaging Administrator Location: Gdansk, Poland Shift timings: 20x5 support starting from 9 PM Role : Messaging & Collaboration (Exchange/Skype/ Exchange Online/Teams) L2 Key Roles and responsibilities Acquire knowledge and detailed understanding on customer’s Exchange & O365environment. Validate Scope of Work and Due Diligence of Data and identify gaps Responsible for interacting with internal teams, vendors and customers to coordinate the timely completion of transition deliverables for messaging tower. Work effectively on diverse type of customers from different time zones Validate RLS (Resources factored), identify & highlight skill & Shift coverage gaps. Responsible for Involving in transition phases and prepare all necessary transition deliverables documents Gather required and detailed information and develop SMTDs & SOPs with complete understanding of customer Messaging environment. Responsible to provide reverse knowledge transfer to BAU teams and getting sign-off from customer and internal stakeholders Anticipate risks and challenges well in advance and effectively articulate risks & challenges and get sign-off on SMTD, Risk Register and other technical / operational documents. Propose risk mitigation plan and options. Work with the internal and external eco system to mitigate risks in good time. Participate in project planning and prepare MPP. Responsible for implementing best practice, patching, hardening and automation of BAU tasks. Knowledge and ability to identify the risks on the customer Exchange & O365 environment & make recommendations of solutions according to the industry best practices relevant for customer landscape. Self-driven and motivated individual who can lead from the front and take end to end ownership of the Virtualization Process and Technologies for seamless transition and smooth Go Live of services from the perspective of People, Process and Technology. Technical skills: Should have minimum 4+ years hands on experience in terms of delivery, and management of Messaging platform including Exchange & O365 Good knowledge of Microsoft Exchange architecture and all subcomponents including all the messaging protocols. Good Knowledge of O365 & Hybrid environment troubleshooting, tenant and subscription management. Good troubleshooting knowledge of Mail flow, Queues, performance related issues of Exchange Servers, Hybrid & O365 environment. Working Knowledge in AD, AAD connect, ADFS and Azure AD management & troubleshooting. Good knowledge in Hybrid configuration wizard, Migration process of on-prem to O365. Knowledge in configuring and troubleshooting Virtual directories connectors, Edge subscriptions & Certificate, MX/DNS records management. Good Knowledge in DAG, Mailbox Database, Public folder management, backup & Recovery. Good knowledge in managing Archive, journal, Retention policies & Settings. Good knowledge in SPAM filtering and relay server management. Knowledge in Active Directory and DNS management. Experience in reviewing & preparing technical documents, SOPs and Run books. Understanding on Disaster Recovery (DR) Concepts & Solutions. Understanding on Storage technology topologies like SAN, NAS, etc. Understanding on migration strategy to migrating the workloads across datacenters Should have ability to pro-actively identify technical risks and areas of improvements. Experience in handling technical meetings with customer stake holders Knowledge on Private & Public cloud technologies will be an added advantage Should know basic scripting on PowerShell Excellent communication and inter-personal skills § Secondary Skills at least L2 or L2+ : Skype/Teams Knowledge in managing and troubleshooting Teams & Skype for Business on-prem and Online. Knowledge in managing and troubleshooting SFB on-prem server roles Understanding on SIP protocol and troubleshooting using SIP headers. Knowledge in management & Troubleshooting of Teams. Knowledge in managing Active Sync and any 3rd party MDM solutions. Knowledge on managing through PowerShell commands/Scripts Behavioral Skill (Must have): Good Written & Verbal Communication Skills Highly dynamic in terms of managing workloads and working under pressure and demanding situations Experience in working with global customers Good presentation and documentation skills Process & Tools (Must have): Good in ITIL processes Good exposure in various ticketing and monitoring tools Vendor coordination Capacity management tools Our offer: Relocation package; Excellent career development opportunities, working in challenging projects and using some of the best technologies; An international and multicultural working environment, in a prestigious and growing company; Being part of a young, dynamic, and motivated team; Continuous and self-paced learning opportunities to enhance your professional and soft skills; Competitive compensation package, including performance and holiday bonuses; Strong flexible benefits package that you can tailor to your own needs; Premium insurance to medical services; Flexible work time; Friendly and chill atmosphere and company culture. Office 365 - Exchange Online