Senior Director, Design Development Operations, Hotel Conversions, Greater China

Job Number 23027392 Job Category Global Design Location Shanghai Operations, 9/F Tower B One ITC, Shanghai, Shanghai, China VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management  JOB SUMMARY The Senior Director, Design Development Operations, Hotel Conversions is responsible to drive one of its top priorities: accelerating the pace of conversions and short-term openings. The key component of the role is visiting conversion candidates together with GDAP to conduct property inspections and prepare the Property Improvement Plan required for conversion to the Marriott brand under consideration. However, it is critical to emphasize that, unlike GDAP, the role of the Senior Director, Design Development Operations, Hotel Conversions, is not to produce a brand-standard deviation checklist for these conversion candidates. Rather, this role will use his/her experience, brand understanding, local competitive knowledge, reasonable discretion and business judgement to adapt a conversion mindset allowing him/her to make decisions, on the spot and during the inspection, regarding what aspects of the hotel can be accepted as is, and which areas need renovation or improvement and, if so, by when. Clear guidelines will be given to the Senior Director, Design Development Operations, Hotel Conversions, regarding certain brand standards where on-the-spot decisions may not be appropriate and further dialogue is required including such areas as life-safety and systems among others. Other related responsibilities include coordination where necessary between the regional operations teams and hotel owners for various items and issues related to takeover, rebranding, the PIP and the overall conversion process. Incentive plan will be tied to set goal linked to the number of projects signed during the year. KEY RELATIONSHIPS President & Managing Director, Marriott International Senior Vice President, Hotel Development, Greater China President & Managing Director, Greater China Senior Continent Head, Design & Project Management, Global Design, Asia Pacific Vice President, Hotel Development, Greater China Regional Vice President - Hotel Development Greater China Senior Vice President, Operation Greater China Senior Director Design Development, Greater China CANDIDATE PROFILE Education and Experience 10 years of experience in hotel operations either as a general manager, Area Director of operation, Excom level and/or in an above property position Background in Food and Beverage, with in depth F&B concept experience, brand management & strategy exposure Very familiar with MI’s various hotel brands and their respective positioning in the Asia-Pacific market. Confidence and conviction to assess situations and make decisions on the spot and defend them if necessary later Understanding of hotel renovation dynamics (time required, magnitude of costs involved, impact on guest satisfaction, etc.) Understanding of the different mindsets involved in evaluating new-build and conversion projects, and the level of compromise that is necessary, reasonable and inherent in the conversion process. Understanding of hotel market dynamics Good sense of urgency Strong communication skills – verbal and written – Mandarin Speaker preferred Relationship building, e.g. owner relations Business acumen and business analytics Negotiation skills Influencing skills – with both internal and external stakeholders MANAGEMENT COMPETENCIES Leadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action. Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension - Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?