APAC Customer Support Leader, Digital Grid

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative? We are looking for APAC Customer Support Leader, Digital Grid to make an impact! At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. What will you do? Directly manage the day to day activity of the regional software support engineers across the entire product breadth of Digital Grid in APAC. Coach and mentor all employees within the APAC Customer Support team. Ensure all support engineers have the appropriate training to support the DG customer base but also develop into a more competent multi-techno team. Responsible for achieving all support KPI’s and developing plans to correct areas of underperformance. Manage all customer escalations in the APAC region inclusive of partnering with other RSC’s ,COE’s and management to resolve issues. Build and maintain relationships with customers and prepare business reviews as needed. Expertly maintain the right staffing levels based on workload and contracts, paying special attention to margin as agreed with the APAC RSC Director and Leagues. Partner closely with the Services League to ensure proper scope and level of effort for all Support and Maintenance contracts in the region. Lead and/or participate in both local and global projects as needed. Own One Voice survey feedback for Customer Support in APAC and create action plans to address areas of concern. Domestic and international travel required for internal meetings and customer visits. What qualifications will make you successful? 5 to 8 years of relevant experience in customer support within power distribution / technical customer support environment. Strong communication & interpersonal skills. Degree in electrical engineering or equivalent. Experience with managing remote team. What’s in it for me? Global family leave Comprehensive medical coverage for employee and dependents Blue Sky Friday Worldwide Employee Stock Ownership On-site gym …and more! Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.