Associate, Markets & Deals/ ESG Client Services

The Role: Associate, Markets & Deals/ ESG Client Services (Grade 7) Grade/Level (relevant for internal applicants only): 07 The Location: Philippines Please apply with your English CV. The recruiting process will be in English. The Team: The Client Support team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Pakistan, Argentina, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc.). The Impact: An Associate, Markets & Deals/ ESG Client Support understands the everyday workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the department’s goals of improving client support interactions. As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases. Work Shift: Primarily a US day shift. However, the team operates 24/7 and may require working during the non-US hours and on weekends. What’s in it for you: Sharpen your professional and social skills while interacting with industry leaders. Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations and Universities located across the globe. Learn technical expertise like MS Excel and SQL. Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities. Responsibilities: Provide client support via phone, email, and chats. Use Diagnostic Techniques to go beyond client wants and delve into the why. Make suggestions regarding product usability, presentation, and data quality. Work with clients and internal colleagues to help build customized, data-driven Excel models. Work with Senior Associates on projects which improve and develop subject matter expertise. Conduct educational Webcasts and Pro-active client outreach campaigns. What We’re Looking For: Minimum of a Bachelor's/College degree in Economics, Finance or equivalent Knowledgeable in finance, capital markets and the global economy Excellent written and verbal communication skills Strong attention to detail and ability to multitask effectively Team-player mentality with tight-knit teamwork skills Flexible to changes in a rapidly evolving environment About Statement At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: S&P Global Market Intelligence S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 281885 Posted On: 2023-02-12 Location: Pasig City, Philippines