Engineer 2 - Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities BAU management of all Audio-Visual systems, and first line support for audio visual and video conference equipment. End User support for AV and VC based meetings and events Proactive daily AV/VC Meeting room and general office checks and maintenance Incident Management AV/VC office, meeting room survey, and installation AV Installation and Support Installation and ongoing support of Audio-Visual systems in Sky buildings. Systems may comprise of one or more of the following; Screens, free standing, wall or stand mounted Sky STBs and devices such as Sky Q and Now TV devices. Games consoles Audio systems HDMI switching equipment Video Conference equipment LED Products Support functions will include; Daily meeting room checks which include testing adaptors, HDMI’s VC’s, Switching functionality, mics, TV’s etc. LED and video wall colour mismatches LED wall panel inspections Media server management Frequent Cable Management Incident Management Asset management using Sky Service Management tools Digital Signage content management and system support Team admin tasks (ticket logging, event planning/scheduling) Employees at all levels are expected to: Sky have a large number of digital signage screens and video walls to show content in common areas of Sky’s offices. The AV/VC Support engineers have the following responsibilities; Incident Management of screens and media servers Loading and management of content on media servers Satellite Distribution System Installation and Support You will be experienced or willing to learn about the installation and fault-finding of satellite systems. You will be required to support and maintain multiple satellite distribution systems. Crestron Control System Support You will have a good knowledge and experience with Crestron control systems, and be able to quickly fault find under pressure. IPTV Support You will be familiar with IPTV systems and be able to fully support the platform and solve issues or requests that relate to IPTV system and playout. Customer Support Use monitoring systems such as OpsView/Fusion to quickly identify faults across our AV network and resolve as efficiently as possible. You will have impeccable customer care, and have experience of dealing with customers at all levels of a business You will provide high level elevated support to the Sky Executive for their Audio Visual and Video Conferencing needs. You will provide meeting support to Sky staff and external guests, ensuring a good working connection to in room AV systems, supporting laptop presentations, multiple screen setups and audio systems. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.