Patient Coordinator II-Pediatrics

Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. The Patient Coordinator II is a senior level individual, responsible for initiating and establishing first direct contact with patients. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. Takes a lead role among the Patient Coordinators, mentors and trains less experienced staff and assists in the oversight of the front desk and office activity in the absence of the Supervisor. Duties and Responsibilities: Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system. Trains and mentors less experienced Patient Coordinator and administrative staff and discusses issues of concern with Supervisor. Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patient’s arrival or at minimum at time of arrival before visit. Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician. Process/update HIPAA-related paperwork and other institutional forms as necessary. Collect or retrieve referrals or insurance authorizations as required. Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns. Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting. Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. May participate and offer input into Performance Appraisal process with the Supervisor. Performs other related duties. Education: High School graduate/GED. Experience: 3 years secretarial/directly related experience in a medical practice environment. Excellent written and oral communication skills Excellent customer relations skills. Excellent attention to details and accuracy. Knowledge of medical terminology strongly preferred. Must be able to adapt to a growing and changing work environment. Strength Through Diversity The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by: Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners. Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned. Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive. Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors. Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. EOE Minorities/Women/Disabled/Veterans Compensation The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $43,259.88 - $62,285.36 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.