Architect-ServiceNow Platform

Overview This role will be responsible for influencing, guiding, governing, and designing ServiceNow solutions across the entire enterprise (inside and outside of IT) with a broad set of stakeholders. The role will be responsible for enablement of new modules, support enhancements and develop integrations between ServiceNow and other enterprise business systems like SAP, SalesForce and other operations services. This role will serve as an architect, technical advisor working with IT and non-IT business stakeholders to enable them to fully leverage the functionality provided by the ServiceNow platform to solve their business problems. Responsibilities Influence, guide, govern, and design ServiceNow solutions supporting the entire enterprise (inside and outside of IT) and with a much broader set of stakeholders as a wider variety of products are now leveraging ServiceNow. ServiceNow Platform Architect - Manage relationships with platform Sr Management and Development Leads - Manage development scope, timelines, and ensure development teams stay on track to meet timelines and releases - Perform all aspects of ServiceNow Platform Administration, Design, Development and implementation of solutions - Implementation and management of all ServiceNow modules - Configure, customize ServiceNow in the following areas: Workflows, Business Rules, Client Scripts, Script Includes, UI Scripts, Employee Portal, and API WebHooks - Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes and root cause analysis etc. for all modules Qualifications 6-10 years experience working across the ServiceNow platform and product suite 3-4 years of ServiceNow administration and development experience required 3-4 years JavaScript development experience 3-4 years experience with Web Services Integration (SOAP, REST, and JSON) ServiceNow System Administrator and ServiceNow Implementation Specialist certified ServiceNow System Administrator and ServiceNow Implementation Specialist certified Global Service Management skills in both process and technical areas Knowledge in Software Development Lifecycle Agile/SCRUM methodology JavaScript REST and SOAP API Automated Testing Framework Experience Expertise across multiple ServiceNow products, such as ITSM, SecOps, HRSD, as well as CMDB, Service Catalog, Report, and Workflow customization and scripting (JavaScript). Experience in a complex enterprise application environment with integrations and customization to support multiple business processes. Experience working in an Agile environment. Confidently presenting new ideas, techniques, and technologies to multiple levels of leadership, including executive levels, is a critical skill. Cross-functional collaboration, influence will ultimately define the success of this role Strong team player but also able to work independently without supervision Strong analytical and communication skills Ability to write and communicate detailed documentation (project specifications, requirements, and plans) for both technical and non-technical audiences. Ability to multitask and scale quickly in a fast-paced environment Demonstrated success managing and completing complex projects, on time Demonstrated aptitude for learning new technologies quickly