­ministrator

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. A PROUD HISTORY OF OVER 75 YEARS FY22 REVENUE 10.4 BN USD WE’RE PRESENT IN 66 COUNTRIES OVER 1,400 ACTIVE GLOBAL CLIENTS Role Field Service - Desktop Support Technician Key Skills Desktop Support, Hardware Break Fix / Customization, Ticketing System, Win 7, Win 10 Location Arlington, VA Role Description Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database. Must be able to repair laptop/workstation and customization. Maintains, analyzes, troubleshoots, and repairs hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware. Security compliance adherence for Infra as per customer requirements Required Experience: Skills: Desktop/Laptop repair / IMAC new setups experience is a must. Good verbal communication; ability to solicit and convey moderately complex information and make recommendations, good problem solving skills, ability to work well with diverse personalities. Considerable experience supporting Servers, PCs and Handheld Devices. 1. A+ Hardware certification or equivalent. 2. 2 or more years total experience in supporting software and user support especially relating to Microsoft tools 3. Experience working with helpdesk ticketing system 4. Demonstrated time management skills of personal task list 5. Ability to set priorities and manage competing objectives 6. Ability to lift at least 50lbs Certifications: A+ (required) Dell WPD Technician Client Environnent: Windows 7, Windows 10 & 11, MS Office 2016 and O365, Dell Laptop /Desktops Key skills required: (in the order of priority) Language: Local languages , English (Read, Write, Speak) · Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations – New Joiner Onboardings) Installations of the Windows in the new laptops (Imaging through SCCM) Work on the UPS shipments of assets to users, creating a label, tracking & coordinating setups & configurations with users. Work on the UPS shipments of return assets from users (Exit Process), creating a label, sharing with customer, tracking & coordinating returns. Troubleshooting & coordinating with the respective vendors on hardware related issues. Installing and troubleshooting printers and Telephony devices. Providing support to remote users using tools like TeamViewer, Bomguard, Service Connect, Teams screen share. Providing support for video conferencing, VC equipment. Monitoring & performing as per the SLA for all the tickets. Keeping track of assigned tickets and close / resolve them within SLA. Meeting all tickets criteria like response, resolution, reopen, work notes, user updates, follow-ups, quality, documentation & KB articles Troubleshoot basic OS / software related issues. Working on the compliance piece, on new installs. Providing instant support to walk-in users with various issues as per criticality of their issues. Maintaining the asset details with inventory administrator for accurate deployment and tagging of assets to user joining, working, or leaving organization with appropriate approvals and information to their reporting managers. Logging call to service providers (Dell) for repair and replacement of hardware being used in organization as per their warranty status. Reutilization of hardware from scrap machines to decrease the organization cost for devices being used or purchased. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Desktop Support