Service Appointment Coordinator

AutoNation Ford Sanford AutoNation is NOW HIRING Call Center Associates for our Service Appointment Center in the Sanford, FL area! We’re looking for associates who love working with the public and can easily deliver an empathetic & compassionate approach. Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment! This position requires individuals to be self-motivated, persistent, and able to perform at a fast pace. Must be available to work full-time hours, including some holidays Shifts are between: Monday- Friday Monday - Friday shifts to 7am - 4pm, 8am - 5pm, 8:30am - 5:30pm, 9am - 6pm, and 10am - 7pm, Saturday 8:30am – 5:00pm Bilingual English/Spanish preferred Call center experience preferred Sales experience is a plus, but not required $1000 Incremental Sign On Bonus for Eligible New Hires Position Overview The Service Appointment Coordinator handles a high volume of inbound Service calls from multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments. Who would I interact with? This position interacts daily with Service Advisors and Service Support Associates, Service Managers, Service Appointment Center Manager, and customers. What are the day-to-day responsibilities? Drive business for AutoNation by delivering a peerless customer experience by answer incoming Service calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments efficiently and effectively. Responsible for obtaining customer data prior to arrival to ensure a seamless customer experience upon arrival. Verify recall information using the specific manufacturer’s warranty website and creating reservations accordingly. Perform Outbound Tasks such as appointment reminders, no-show follow ups, etc. as assigned by Management Team. Provide exceptional customer service by treating guests with courtesy and respect. Maintain Key Performance Indicator performance according to set performance standards. Other duties may be assigned. What are the requirements for this job? - High school diploma or equivalent - Excellent oral, written and interpersonal communication skills - Extensive customer service, sales, or telemarketing background - Strong computer skills, with the ability to manage multiple applications at once - Strong organizational and multi-tasking skills - Ability to read and comprehend instructions and information - Excellent problem solving skills Job Type Full-Time Compensation: $16.00 per hour Opportunity to earn 3 x $100 bonuses monthly Full-Time Benefits Medical, Dental and Vision Insurance Short and Long Term Disability Coverage Company Paid Life and Cancer Insurance Flexible Spending Account Employee Assistance Program 401(k) w/ Company Match Paid Time Off After 6-months of employment Professional Development and Career Advancement Opportunities Associate Discount Program Employee Referral Bonuses (certain positions) Sales, Auto, Automotive, Sales Person, Sales people, Car, Cars, Chevy, Ford, Dodge, GM, GMC, Jeep, Chrysler, CDJR, Honda, Toyota, Nissan, Subaru, VW, Volkswagen, Kia, Hyundai, Fiat, BMW, Mercedes, Lexus, Acura, Infiniti, Cadillac, Chevrolet, Lincoln, Used cars, Customer Service, Job Fair, Career event, hiring event, career fair, phone sales, internet sales, fleet, manager, telemarketer, telemarketing, public relations, broker, finance, financial advisor, retail, truck, trucks, commercial, job fair, auto sales, automotive sales, job fair, telemarketer, telemarketing, public relations, broker, finance, financial advisor, retail, truck, trucks, commercial, job fair, auto sales, automotive sales, job fair salesperson, salesman, saleswoman, selling, automotive sales, car sales, automotive salesperson, care salesman, customer service, retail, account executive, enrollment advisor, personal trainer, sales, marketing, market, sell, video, retail, manager, store, college, customer, service, training, telephone, telesales, inside sales rep. trainee, commission, unlimited, entry level, no experience, opportunity, opportunities, selling, retailing, wholesale, auto, boat, recreational, automobile, vehicle, motorcycle, RV, education, support, furniture, furnishings, jewelry, salesperson, salesman, women, men, mentor, mentoring, coach, coaching, appliance, appliances, TV, department store, supervisor, management, instructor, call center, automobiles, cars, trucks, computer, internet, consultant, teacher, customer service, help, needed, inside, representative, salespeople, speaker, real estate, mobile homes, homes, house, market, vendor, restaurant, bartender, waiter, waitress, cocktail, hosts, host, casino, dealer, hospitality, server, servers, hostess, marketing, promotions, brand ambassador, product specialist Company Overview AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with