Support Operations Process Manager

<br>A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team is responsible for defining and upholding data governance plans. Efforts transform the way the firm manages and capitalizes on its data/maximizes the income potential of data which spans a variety of people, processes, policies, and technologies.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Manager, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Develop new skills outside of comfort zone.</li><li>Act to resolve issues which prevent the team working effectively.</li><li>Coach others, recognise their strengths, and encourage them to take ownership of their personal development.</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.</li><li>Address sub-standard work or work that does not meet firm&
39;s/client&
39;s expectations.</li><li>Use data and insights to inform conclusions and support decision-making.</li><li>Develop a point of view on key global trends, and how they impact clients.</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.</li><li>Simplify complex messages, highlighting and summarising key points.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p><b><u>Job Requirements and Preferences</u></b><span>:</span><br /><br /><b><u>Basic Qualifications</u></b><span>:</span><br /><br /><b>Minimum Degree Required</b><span>:</span><br /><span>Bachelor Degree</span><br /><br /><b>Additional Educational Requirements</b><span>:</span></p><p>Bachelor&
39;s degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college.</p><p><b>Minimum Years of Experience</b><span>:</span><br /><span>5 year(s)</span><br /><br /><b><u>Preferred Qualifications</u></b><span>:</span><br /><br /><b>Preferred Fields of Study</b><span>:</span><br /><span>Business Analytics, Computer and Information Science, Computer Engineering, Management Information Systems, Mathematics, Operations Management/Research</span><br /><br /><b>Preferred Knowledge/Skills</b><span>:</span><br /><span>Demonstrates extensive abilities and/or a proven record of success as a team leader by:</span></p><ul><li>Being able to operate at a goal level--don’t just expect a list of tasks to be handed to you; </li><li>Managing a variety of viewpoints to build consensus and create positive outcomes for all parties; </li><li>Acting like an owner; </li><li>Simplifying complex messages, highlighting and summarizing key points;</li><li>Being able to create an easy to understand documentation;</li><li>Being able to act to resolve issues which prevent the team working effectively;</li><li>Being able to analyze complex ideas or proposals and build a range of meaningful recommendations;</li><li>Developing new skills outside of comfort zone;</li><li>Doing comfortable escalating when you’re not succeeding and comfortably doing this sooner rather than later; </li><li>Using data and insights to inform conclusions and support decision-making;</li><li>Using multiple sources of information including broader stakeholder views to develop solutions and recommendations;</li><li>Addressing sub-standard work or work that does not meet firm&
39;s/client&
39;s expectations; </li><li>Being able to comfortably give and receive feedback-both good and bad; </li><li>Coaching others, recognizing their strengths, and encouraging them to take ownership of their personal development;</li><li>Developing a point of view on key global trends, and how they impact clients; and,</li><li>Upholding the firm&
39;s code of ethics and business conduct. Demonstrates extensive abilities and/or a proven record of success in:</li><li>Being able to operate at a goal level--don’t just expect a list of tasks to be handed to you; </li><li>Managing a variety of viewpoints to build consensus and create positive outcomes for all parties; </li><li>Acting like an owner; </li><li>Simplifying complex messages, highlighting and summarizing key points;</li><li>Being able to create an easy to understand documentation;</li><li>Being able to act to resolve issues which prevent the team working effectively;</li><li>Being able to analyze complex ideas or proposals and build a range of meaningful recommendations;</li><li>Developing new skills outside of comfort zone;</li><li>Doing comfortable escalating when you’re not succeeding and comfortably doing this sooner rather than later; </li><li>Using data and insights to inform conclusions and support decision-making;</li><li>Using multiple sources of information including broader stakeholder views to develop solutions and recommendations;</li><li>Addressing sub-standard work or work that does not meet firm&
39;s/client&
39;s expectations; </li><li>Being able to comfortably give and receive feedback-both good and bad; </li><li>Coaching others, recognizing their strengths, and encouraging them to take ownership of their personal development;</li><li>Developing a point of view on key global trends, and how they impact clients; and,</li><li>Upholding the firm&
39;s code of ethics and business conduct.</li><li>Working with the product, technical and leadership teams along with customers to accomplish a variety of tasks employing industry leading practices associated with ITIL, DevOps and Agile; </li><li>Displaying foundational knowledge of several ITIL v4 General, Service and Technical Management;</li><li>Practices including: Continual Improvement, Measuring and Reporting, Service Desk, Service Level Management, Incident Management, Problem Management, Service Request Management, Monitoring and Event Management, Capacity and Performance Management, Change Management, Release Management, IT Asset Management, Availability Management, Deployment Management, Infrastructure and Platform Management; </li><li>Utilizing core DevOps principles and experience with large scale DevOps transformations with focus on maximizing customer value, systems thinking, value streams and increasing flow, creating feedback loops, &amp; establishing a culture of learning and experimentation; and,</li><li>Displaying Agile and Kanban project methodologies and frameworks.</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in Albany (NY), California, Colorado, Nevada, New York City, Washington State, or Westchester County (NY), please visit the following link for pay range information: https://pwc.to/payrange-v1-productstechmanager<br><br>
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