IT Technical Engineer I - Medicine Administration

Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. The IT Technical Engineer I provides engineering, operational support and problem resolution for systems or an environment required to support a large, complex institutional IT system, a segment of that system or a process. Roles & Responsibilities: Provide engineering and administrative support for the assigned areas (e.g. Exchange Messaging Servers, Unix, Windows Servers OS, Server Hardware, Active Directory, System Center, SharePoint, Lync, etc.). May engineer/implement solutions using Middleware platform such as Citrix XenApp and XenDesktop or VMWARE Tests new software versions and participates in the definition of standard installation and upgrade methodologies. May create flowcharts, diagrams and other documentation. May design, code and implement software modifications to meet product/platform configuration and connectivity needs, and specialized application requirements. Performs daily functions that include user support, database implementation and upgrade co-ordination, and administrative audits to ensure accuracy of the complex institutional IT system, a segment of that system or a process, including mobile devices if applicable. Maintains software versions management controls. Understand Packaging concepts and methodologies and may assist with packaging application for servers and client devices. Resolves problems and may implement, configure and fine tune a system/process to monitor system health. Works closely with clients, vendors and project teams to determine support requirements and provides a resolution within defined standards. Design and develop software if required. Tests new software versions and participates in upgrades and migrations. Implements prototype systems to test new software products and solutions. May assist with cross-divisional business requirements and troubleshooting. Provides investigation services to assist with legal requirements. Aids in executing testing with both IT project teams and divisional clients. Maintains and augments manuals. Performs related duties as assigned or requested. Requirements: Bachelor’s degree in Computer Science or a related discipline preferred. An equivalent combination of education and/or experience may substitute 3+ years of experience in engineering and support of an institutional IT system, a segment of that system or a process, as assigned Must have technical experience in networking and relational database software products and demonstrate seasoned IT skills and competency in most aspects of software activities. Must have excellent trouble-shooting, documentation and communication skills Experience in engineering/support of windows client/server operating systems Experience with scripting in power shell, VB, ADSI, etc. Must have excellent trouble-shooting and documentation skills Working knowledge of network topology and routing protocols Working knowledge of PBX hardware, ACD applications, etc. – Telecom Specific Good communication skills, judgment and analytical/problem solving skills, and the ability to work effectively with client and IT management, staff and vendors Must have excellent documentation skills Strength Through Diversity The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by: Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners. Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned. Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive. Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors. Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. EOE Minorities/Women/Disabled/Veterans Compensation The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $77,250.00 - $134,394.97 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.