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<div class="mds-edited-text mds-font-body-copy-bulk"><p><strong>Customer Success Executive / Customer Service Executive - Must speak fluent German</strong></p>
<p><strong>£27,000 - £35,000</strong></p>
<p><strong>Contract - 1 Year Fixed</strong></p>
<p><strong>Hybrid Working - 1 - 2 days max office based</strong></p>
<p>Our client is a global, award winning media events business organising and hosting some of the world’s leading large scale exhibitions and conferences.</p>
<p>As their sales team continues to grow the need has arisen for a customer success / customer service executive to join their team.</p>
<p>The Customer Success team plays a vital role in not only client retention but accelerating revenue through providing data-driven solutions. Known as the custodians of the brand throughout the business, the team works cross-functionally to ensure a tailored customer experience.</p>
<p>The customer success executive would be responsible for full cycle campaign management, client onboarding, facilitating promotion estimates both internally and externally along with providing data and insights to support clients with further post-campaign recommendations and optimizations.</p>
<p>Requirements:</p>
<p>• 1 - 2 Years of Experience within customer success/ customer service -&nbsp;<strong>Fluent German required</strong></p>
<p>• Ideally some experience within b2b events - conferences or exhibitions</p>
<p>• Strong communication skills, both written and verbal</p>
<p>• Proficient in Microsoft Office, with good knowledge in Excel and/or G Suit and Google Sheets</p>
<p>• Ability to multi-task, prioritize, and meet timelines on deliverables • Self-starter, sense of urgency, and works well under pressure</p>
<p>• Strong attention to detail</p>
<p>• Sense of professionalism and ability to develop relationships</p>
<p><strong>Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.</strong></p>
<p><strong>Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.</strong></p>