Þveloper

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com Role: ServiceNow CMDB Developer Skills & Responsibilities: The ServiceNow CMDB Developer will be responsible for ServiceNow discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards. This includes doing audits to ensure data is correct and accurate and also having a good understanding of what’s behind each request. This team wants to be sure the requests from data owners can be done and should be done in the manner requested. Responsibilities: Hands on Expertise with Integrations Hands on Expertise with Discovery Represent a specific technical domain in the IT organization Ensure the CI data is properly maintained and is available when and where it’s needed Develop, document, and implement CI data governance processes and procedures for effectively managing CI data Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt. Develop and monitor CI data health reports / dashboards and resolve any issues Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner Proactively identify CI classes, attributes, and relationship types that are required Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB Ensure the CIs are created or updated using only approved processes and procedures Develop, document, and implement CI data audits and address any issues that arise Evaluate enhancement requests and identify appropriate solutions Validate CMDB functionality as part of ServiceNow platform upgrades and deployments Qualifications: 3 years’ ServiceNow experience with a focus on IT Service Management (ITSM) 3 years’ experience with the ServiceNow CMDB and how it supports other ITSM processes such as Incident, Change, and Asset Mgt. Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed Experience defining, documenting, and implementing CI Data audits Experience managing CI data in a ServiceNow CMDB Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity Certified ServiceNow Admin (CSA) Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Benefits @ Wipro Flexible/remote working culture – location is not a limitation of success at Wipro. Global Travel & Relocation opportunities – COVID permitting. Paid Parental Leave Excellent Remuneration Package. Quarterly bonus/variable pay. Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews! Corporate Healthcare Benefits 401k benefits Fringe, Concession + Membership & Subscription Tax Benefits. Financial Advisory & Banking Benefits. Free Ongoing training and development to help you reach your full potential. Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities, and social events – COVID permitting. If you only meet some of the requirements for this role, that's okay!!! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Join us in many countries, see full career opportunities here. ServiceNow - IT Service Management